Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-22T03:52:52+00:00

    Hi

    I also have problem in setup outlook.com with Exchange Activesync on my symbian belle (nokia 808). However, I faced no problem if setup my office email with Symbian Exchange Activesync. So I suspect the problem might be on server side. Below are my details;

    (Removed PII for security purposes)

    I also test my office email address and my outlook.com email address on this website: https://testconnectivity.microsoft.com/ . Guest what my outlook.com email failed this test.

    Appreciated if you can check my account. Thanks

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  2. Anonymous
    2014-06-08T02:57:21+00:00

    Hi TheOne-RajaBabu,

    Our Support Specialist actually made an adjustment on your account as well. Please reconfigure your account on your mobile device and check if the issue has now been resolved.

    Thank you.

    Is there any chance you could tell us what this adjustment was?  This problem is reported constantly and has been for years, and each time the dialog starts from square one, sometimes taking months to resolve, and it always ends with "Our specialists made an adjustment to your account".  In my case, my company's help desk person told me, after weeks of trying this and that, that the exchange server engineers had made an adjustment, and voila, it started working, but there was no way to find out what that adjustment was.

    If someone would say what this adjustment is, we could spread the word and turn these months of battling into "ask your server administrator to ..."

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  3. Anonymous
    2013-05-17T22:55:52+00:00

    I started this post on January 30, 2013 to resolve this issue. 4 months later it is still not resolved. At this point I am completely fed up with the lack of resolution.

    I am no longer allowing any of your support specialists access to my account. Can you please respond with a link so I can reset my password. I repeat, I DO NOT want anyone accessing my account anymore. I am revoking all privileges to my account. Please respond to let me know you are complying with my request and send me a password reset link.

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  4. Anonymous
    2013-03-20T20:49:24+00:00

    You guys have repeatedly failed to fix the problem and follow-up in a timely manner. If you can't fix it, let me know! I'll take my services else where.

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  5. Anonymous
    2013-02-10T18:43:25+00:00

    I don't know what you guys did but you made it worse! I now only see 5 contacts synced instead of all of them. Oh and by the way, 2-way syncing still doesn't work. I don't understand what you are doing. You are crippling my e-mail. Can you please fix this? It is extremely frustrating.

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