FACEBOOK CHAT NOT WORKING

I was facing the same issue, so let me tell what solved it to me. Microsoft didn't give a damn to even answer my question about facebook chat not working with their services (Outlook, Messaging App, WLM (both desktop and iPhone app), so thanks to one 3rd app trying to hack in my facebook acc I received an email from facebook  telling me to change my password, which I did. Some minutes after changing my facebook password, Microsoft sent me an email informing me that they were having issues with connect my account -- because of the password change -- and that could be solved by re-connecting. After I reconnected my account, magically services started to work again -- and still working. That solved the issue to me. 

Instructions: Change your facebook password then wait for an email from Microsoft to reconnect your account. I hope it helps.

Hi Victor,

Thanks for this update :)

Actually I've tried to follow your steps earlier but it didn't helped. Just curious to know something extra from you - My Facebook account has login notifications enabled, device notification enabled and runs on HTTPS compulsorily. Can you just test out with this combination on your end? I'll be much more grateful to you to know your experience on this combination.

I too have tried the password reset and it did work.  It was almost as if Facebook was blocking and everything needed reset.  I had exhausted all other options including resetting my Windows Phone.  Thanks Victor

Looks like now things are back up and running...

What has changed I don't know.

Only suspect is that I did put myself offline on the phone. Then I went on outlook.com and put myself offline and online again.

After some hours I switched back my facebook status online on my phone message setting.

After all messages are going and coming and also synced to the outlook.com messaging.

Boh! But good that now it works for me.

I have the same issue here.

I was able to use my facebook chat on my Windows phone 8 until thursday 14 February morning. Then it stopped. Since then no chance to make it work, deleting and recreating, changing password, etc. nothing works.

Symptoms are:

1. I can send messages to facebook from either outlook.com or my phone. Messages are sent.
2. I don't get message neither on the phone, neither on outlook.com
3. When I send a message from my phone or from outlook.com, there is no sync on the outgoing messages. So what I send out from outlook.com is not visible on the phone and viceversa.

Do you have any findings on this issue?

It's really a great functionality and I believe that there should be the highest priority over this issue.

Thanks

Hi coinstar99,

If I understand your issue correctly, your issue is about connecting your Microsoft account to your Facebook account. In this case, you need to create a new post on this link for Profile forum.

Thank You.

Hi Sanket,

We understand where you're coming from and we apologize for the inconvenience this issue has caused you. Please be informed that this issue is still under investigation. We cannot provide you the time frame as to when this issue can be resolved but rest assured that our Escalations team is working on this.

Your patience is highly appreciated.

Thank You.