FACEBOOK CHAT NOT WORKING

Anonymous
2012-09-02T19:14:09+00:00

hi,

i am unable to use facebook chat on live messenger neither on PC nor WP7. 

In PC, i am getting all facebook updates but facebook chat isn't working. facebook chat is always OFF even when I click on "ON" (in new version ie. outlook.com)

On WP7, non of my friends appear online.

I am facing this problem from last 2 months. I have done all things, remove and add FB account many times but nothing happened. please help

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2012-10-15T16:11:40+00:00

    I've already provided you my details twice. Can you please check the private messages area for that?

    For Facebook part, I've already done that. Steps I followed that still didn't resolved my problem:

    1. Logged on to profile.live.com
    2. Removed Facebook connection completely
    3. Logged out from live.com site
    4. Went to facebook.com and changed password
    5. Logged out from facebook.com
    6. Logged on to profile.live.com
    7. Added Facebook profile
    8. Waited for two hours to see if anything good happens. but... it was again the same old story - Facebook chat is still not working.

    I need solution rather than answering same question again and again. I hope you are getting my point and understanding the frustration I've right now over live services.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-10-15T14:14:02+00:00

    Hi,

    To further assist you, could you provide us your PUID and alternate email address?

    I would like you also to reset your password of your Facebook account and  reconnect it on your Windows Live acct.

    Thanks!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2012-10-15T07:27:59+00:00

    Any insights? 

    I'd like to know by when I can expect FB Chat to be working on my all devices / applications - Windows Live Messenger, Windows Phone 7.5 - Lumia 800 and Windows 8 OS.

    Its really frustrating when you own a phone that has a promised feature not working.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2012-10-14T04:37:10+00:00

    Hi,

    I have responded on the private message since I need to ask more information from you. Please sign in to view the notification link which states, "You have a private reply to this message".

    Thanks!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2012-10-13T01:53:13+00:00

    Hi,

    I escalated your issue to our experts , please give us some time to work on your problem.

    Thanks!

    Was this answer helpful?

    0 comments