FACEBOOK CHAT NOT WORKING

Anonymous
2012-09-02T19:14:09+00:00

hi,

i am unable to use facebook chat on live messenger neither on PC nor WP7. 

In PC, i am getting all facebook updates but facebook chat isn't working. facebook chat is always OFF even when I click on "ON" (in new version ie. outlook.com)

On WP7, non of my friends appear online.

I am facing this problem from last 2 months. I have done all things, remove and add FB account many times but nothing happened. please help

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-05-16T07:34:01+00:00

    Hi Everyone,

    I would like to inform you that the issue with Facebook chat is now resolved. If you are still experiencing this issue in your account, kindly create a new post with the details of the issue for us to address your concern.

    Please be informed that I have locked this thread.

    Thank you.

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  2. Anonymous
    2013-04-27T16:34:05+00:00

    Is integrated Facebook not a touted feature of Windows Phone? A unique selling point even? Why exactly is it not being delivered? Had my phone for a while before it just randomly stopped working. Not working on the Windows 8 Messaging app either. C'mon people. Just to clarify: I have tried every thing. Everything. Literally. Everything. I hope someone understands the gravity of the word before making yet another suggestion. Because I have given up on taking an active push to get this fixed. Ideally, a refund should be on the cards. I paid for the OS and the features on my phone. I paid for them to work.

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  3. Anonymous
    2013-04-27T02:37:37+00:00

    No, its not resolved. Its the problem of Facebook and not Microsoft in general. Just try to use any other 3rd party chat tool for FB Chat (IM+ / Trillian) or whatever is your preference. You'll face the same trouble.

    Just for your update, I've sent at least 20 mails to FaceBook over the same issue but haven't got any reply. I guess we should team up there on Facebook to get issue resolved. Let me know about your thoughts.

    Thanks and Regards,

    Sanket Shah.

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  4. Anonymous
    2013-04-27T02:28:46+00:00

    Sanket, is the issue solved for you? I have same problem since 4 months. Nothing is helping. Worst part is that the breaking of Facebook chat in Outlook also makes the chat stop working on Windows Phone and Windows 8.

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  5. Anonymous
    2013-04-22T15:03:39+00:00

    Hello W H and ArchitGrover,

    I apologize for the delayed response on your inquiry. I understand that you cannot seem to get Facebook chat on your Outlook.com account using web browser and Windows Phone to work.

    If I may ask, have you tried optimizing your browser to remove all the temporary files and cached information on your browser? If not yet, kindly visit the link below as there are some instances when browser issues are causing Outlook.com not to run properly.

    How to Optimize Internet Browser

    Also, have you tried using Outlook.com web messenger without Facebook connection? We just want to exclude the possibility that the connected service is having an issue and not the Outlook.com web messenger itself.

    Inform us for any results.

    Thank you.

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