Outlook for Mac 15.3 (Outlook 365) gets hung up on Sync Pending

Anonymous
2014-11-17T15:30:57+00:00

The only way to fix this is to reboot outlook. I end up doing this 10 time a day. Is there any fix?

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2014-12-03T17:30:21+00:00

    It seems that I have found a solution. This involves “complete” uninstallation of the Outlook application and its files. After the steps below, Outlook has been working correctly again about two days.

    Remember to write down any customized settings and possible signatures as all of them are gone.

    I don’t know if all the steps are really needed, but here is what I did.

    • Delete all accounts from Outlook/Preferences/Accounts
    • Uninstall the Outlook application by moving it to Trash from Applications folder
    • Delete following folders and all sub folders and files
      • ~/Library/Containers/com.microsoft.Office365ServiceV2
      • ~/Library/Containers/com.microsoft.Outlook
      • ~/Library/Group Containers/UBF8T34G9.Office
      • ~/Library/Group Containers/UBF8T34G9.OfficeOsfWebHost
      • ~/Library/Group Containers/UBF8T34G9.ms
    • Reboot OSX
    • Empty Trash
    • Install Outlook fresh
    • Apply your custom settings and create Accounts.
    • Wait for the first sync to complete. This might take a while.

    There might be some other folders and/or files for the really Complete uninstallation, but I haven’t found any instructions from Microsoft and deleting those files and folders was enough to fix this issue.

    Hopefully it does not happen again!

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  2. Anonymous
    2014-12-03T17:35:18+00:00

    This is a known issue on the current build.

    I can tell you that this bug has been fixed on the next update. 

    Sorry for the inconvenience.

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  3. Anonymous
    2014-12-03T18:02:28+00:00

    This is a known issue on the current build.

    I can tell you that this bug has been fixed on the next update. 

    Sorry for the inconvenience.

    So can you divulge when the update is going to take place?

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  4. Anonymous
    2014-12-03T19:52:05+00:00

    So can you divulge when the update is going to take place?

    Sorry, I cannot. I hope its soon. I would say sometimes this month ,, hopefully.

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  5. Anonymous
    2014-12-03T22:03:15+00:00

    Hello Sapaju,

    Thanks fro sharing that. I have also gone through a complete reinstallation and the first day it worked again but then the dreadful "sync pending" message showed up again. I didn't reboot OS X though but I did kill the Outlook and Activation processes to get the reactivation process to work correctly.

    Let us know how it goes after a week or so and if possible which version of Exchange is hosting your mailbox.

    Thanks!

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