Outlook for Mac 15.3 (Outlook 365) gets hung up on Sync Pending

I had the same issue w/ trying the script, but another forum thread has an easier method:

http://community.office365.com/en-us/f/153/t/274711.aspx

Since I've done this the problem hasn't reoccurred, but I've had long periods of stability before, so we'll see how this goes...

So the solution documented in the above thread: 

Open Outlook and manually enter the Exchange Server Address to the one you want and make sure all the settings are correct.

Locate your account setup file here: ~/Library/Group Containers/xxxx.Office/Outlook/Outlook 15 Profiles/Main Profile/Data/Exchange Accounts/xx/

(the file will not have any extension)

Your Exchange Account setup are in one of these files, depending on how many Exchange Accounts you have setup. You can check for the correct account by opening them using TextEdit, but don't edit them there.

Lock this file through Get Info

Quit and restart Outlook and the Exchange Server address should be locked to what you entered.

appears to have worked for me - going on four days w/o getting stuck on sync.  Will see if it stays stable.

Locate your account setup file here: ~/Library/Group Containers/xxxx.Office/Outlook/Outlook 15 Profiles/Main Profile/Data/Exchange Accounts/xx/

(the file will not have any extension)

I am an experienced windows user that has switched to macs. All 3 of my macs have this problem, but i noticed that if i change the server, it works really well until auto discover changes the server reference - even though I am sometimes prompted to accept the change I decline, but the server is still modified.

My question was how do I locate my account set up file? For ex-windows users, who may not be familiar with macs, this is what you do:

1. Open outlook
2. Change the server
3. Quit outlook (as the auto discover can work at any time and you may lock the file in the wrong state)
4. Click on Spotlight Search the hour glass in the top right hand corner
5. Type in ~/Library/Group Containers/
6. Go through the directories until you come to the last folder indicated above.
7. The file will not have an extension but will end in "ExchangeAccount"
8. Right click on the file
9. Select "get Info"
10. check the "Locked" box
11. Open outlook

If you are prompted for a password, even though you know it is there and correct, maybe insert the server without the "https://" proceeding it, then repeat the steps above.

I did look at the file (copied it to my desktop and changed its extension to "txt" and notices that it has a call to auto discover - i suppose that this "fix" does not allow it to happen.

Actually seems to be working and as changing the server always worked (but was tedious) i have high hopes for this fix. This sometimes used to happen with my iPhone and iPad when auto discover would change the server name. For this fix I will reserve judgement as I have been struggling with this for months with both 365 and 2011.

PS, Up to 2 days & this seems to be working - it has not done that before...

I just reverted back to Mac 2011 and Apple Mail.

Since Microsoft hasn't got their thumb out of their means they frankly don't give a Sh!t. 

I will be moving to non-microsoft app very soon!

We are using Exchange 2010 hosted by appriver.   There is an option to upgrade to Exchange 2013 with appriver.  

I was wondering if the sync pending issue is occurring with folks that are using Exchange 2013 - hoping that by moving from Exchange 2010 to Exchange 2013 might alleviate the sync pending issue.

mark

This seemed so promising.  Didn't help.  

I am not using the auto discover function with my account. I have a specific server address that works across all platforms. (including Mac Mail). 

I did try the lock file for my account. Same old, same old. 

Synced once then straight back to sync pending.  Not getting emails after the first 10-15 seconds.  Not getting any updates until I quit and restart then again, nothing after the first sync. 

At this point I believe the error is intentionally ignored by Microsoft. Unfortunately for Microsoft I can directly affect over 150 MS office users and at this point have every intention of converting all computers and applications to Mac. 

Windows 8.1 blows, office 365 is a straight up joke.