Outlook for Mac 15.3 (Outlook 365) gets hung up on Sync Pending

Once Sync Pending shows up without disappearing quickly, the only solution is to quit Outlook and restart it.  If you don't do that, it will just sit forever with the sync pending message and not download new mail.  This is reproducible across a number of MacBook Pros/Airs in our company.   I have tried just about everything I can think of with no success (disabled power nap, reinstall etc.) - this has to be an Outlook application issue and not a Mac OS X issue.  

It would be helpful for Microsoft to fix this immediately or at least give us some indication when it will be fixed. I have stopped deployment of this version of Outlook in our company because of this issue.

mark

Ditto, Mark. We stopped deployment all together after discovering this issue. It's a deal-breaker. 

Kyle

When you see the message that Sync is Pending it just lets you know that there will be changes made during the next sync. That doesn't mean there's a problem, it just lets you know that changes are pending.

This is not accurate.  

Once you get a Sync is Pending you have to restart Outlook at a minimum sometimes restart the Mac and often just have to give up and go back to v2011 or use a web version.  And before you try to blame the exchange version (which no user using Outlook has any influence over anyway) my companies is 14.3.123.0 according to OWA which I think is 2010 SP3. 

This is a bug with the Outlook 2015 and not with the Exchange server, the user or anything else because as everyone as indicated the same account will work on Windows Outlook, OWA or even Apple mail with no problem.

Would also add that there is a reason this thread has 2800+ views and counting vs all the others with < 50 in the forum.

Once Sync Pending shows up without disappearing quickly, the only solution is to quit Outlook and restart it.  If you don't do that, it will just sit forever with the sync pending message and not download new mail.  This is reproducible across a number of MacBook Pros/Airs in our company.   I have tried just about everything I can think of with no success (disabled power nap, reinstall etc.) - this has to be an Outlook application issue and not a Mac OS X issue.  

It would be helpful for Microsoft to fix this immediately or at least give us some indication when it will be fixed. I have stopped deployment of this version of Outlook in our company because of this issue.

mark

When you see the message that Sync is Pending it just lets you know that there will be changes made during the next sync. That doesn't mean there's a problem, it just lets you know that changes are pending.

This it the kind of useless comment that we've come to expect from Microsoft.  Why not just tell us that we've created a conflict ourselves or maybe we just need to reboot. 

I am paying for a product that you broke. Straight up, you broke the coding of this product. When a completely clean full, new install of nothing but the OS and your product does not work and you have no response - it's on you. 

Fix the program or don't charge for it.  I've had to switch from Windows already because I need a stable OS, I'm already backing off using 365 altogether. the Windows version is not much better.   You leave me no choice. 

MS has not even provided a date for a new release. I bet if the Surface had this issue you'd be all over it. 

It's like Windows ME all over again.

Jim -

Have you read this thread? I don't think you'd get 8 pages of comments about a mere status message.

The problem is that the 'next sync' never comes.

I see you are an MVP and Community Moderator - perhaps you can ask someone from Microsoft to read this thread and acknowledge the issue and actually start to investgate/fix it.

Thanks