Outlook for Mac 15.3 (Outlook 365) gets hung up on Sync Pending

Anonymous
2014-11-17T15:30:57+00:00

The only way to fix this is to reboot outlook. I end up doing this 10 time a day. Is there any fix?

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2015-02-20T19:41:42+00:00

    I had this problem also.  I turned off auto discover on my Mac for Outlook.  I am running version 15.6.  To do this you have to run a script.  I opened the tool called apple script and ran this command:

    set background autodiscover of exchange account 1 to false

            end tell

    Restarted my machine and now my mail is syncing.

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  2. Anonymous
    2015-02-18T15:13:59+00:00

    I had also the issue with getting stuck on Sync Pending right after a few minutes of (re)starting Outlook, that I had to work with the Windows Outlook out of a VM.

    Following approach seems to have solved the issue - at least for me:

    I deleted/removed my Exchange account from Outlook completely, restarted Outlook, adding the Exchange account again.

    Since then no "stuck on sync" issue anymore.

    Don't know if it maybe was caused by my move from Outlook 2011 to Outlook 15.3 (the account with settings were moved automatically).

    But I had the issue with version 15.3 and the current 15.6.

    At least my Outlook is working now - maybe this helps one or the other as well.

    Kai

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  3. Anonymous
    2015-02-18T00:19:46+00:00

    Agree with everyone else. This is ridiculous, and right now I cannot get the previous version installed, and I am not seeing any effort from Microsoft to fix this. It stinks because in every other way it fixed what I hated about Outlook for Mac...

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  4. Anonymous
    2015-02-17T10:44:28+00:00

    This has been happening to me for a little while, but recently it suddenly got worse.  Possibly since installing 15.6.  Its seems to last about 5 minutes before it gets stuck Sync Pending again.  

    • Flipping it offline for a bit rarely works
    • Changing network (connect the VPN, going between WIFI and ethernet) sometimes makes a flood of emails come in
    • Restarting Outlook also only seems to solve it temporarily
    • The discussions in this thread about the Exchange version are surely irrelevant because we're using services hosted by Microsoft via Office 365

    Basically the new Outlook has become useless and is causing communication problems at work.  The uninstall directions are utterly ridiculous: Microsoft, if you're not going to keep things simple and put everything under /Applications/Outlook.app so that I can drag it to the trash, and if you are going to insist on doing that Windows thing of scattering things all over the hard drive, could you please provide a proper uninstall script?

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  5. Anonymous
    2015-02-16T20:32:22+00:00

    14.4.8 update today did nothing to resolve the issue.

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