Outlook for Mac 15.3 (Outlook 365) gets hung up on Sync Pending

Anonymous
2014-11-17T15:30:57+00:00

The only way to fix this is to reboot outlook. I end up doing this 10 time a day. Is there any fix?

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2014-12-03T19:52:05+00:00

    So can you divulge when the update is going to take place?

    Sorry, I cannot. I hope its soon. I would say sometimes this month ,, hopefully.

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  2. Anonymous
    2014-12-03T18:02:28+00:00

    This is a known issue on the current build.

    I can tell you that this bug has been fixed on the next update. 

    Sorry for the inconvenience.

    So can you divulge when the update is going to take place?

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  3. Anonymous
    2014-12-03T17:35:18+00:00

    This is a known issue on the current build.

    I can tell you that this bug has been fixed on the next update. 

    Sorry for the inconvenience.

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  4. Anonymous
    2014-12-03T17:30:21+00:00

    It seems that I have found a solution. This involves “complete” uninstallation of the Outlook application and its files. After the steps below, Outlook has been working correctly again about two days.

    Remember to write down any customized settings and possible signatures as all of them are gone.

    I don’t know if all the steps are really needed, but here is what I did.

    • Delete all accounts from Outlook/Preferences/Accounts
    • Uninstall the Outlook application by moving it to Trash from Applications folder
    • Delete following folders and all sub folders and files
      • ~/Library/Containers/com.microsoft.Office365ServiceV2
      • ~/Library/Containers/com.microsoft.Outlook
      • ~/Library/Group Containers/UBF8T34G9.Office
      • ~/Library/Group Containers/UBF8T34G9.OfficeOsfWebHost
      • ~/Library/Group Containers/UBF8T34G9.ms
    • Reboot OSX
    • Empty Trash
    • Install Outlook fresh
    • Apply your custom settings and create Accounts.
    • Wait for the first sync to complete. This might take a while.

    There might be some other folders and/or files for the really Complete uninstallation, but I haven’t found any instructions from Microsoft and deleting those files and folders was enough to fix this issue.

    Hopefully it does not happen again!

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  5. Anonymous
    2014-12-03T14:06:28+00:00

    I can confirm that the corporate Exchange server I use is higher than this version:

    Update Rollup 7 for Exchange Server 2010 SP3 14.3.210.2 8/26/2014

    in fact version number is 14.3.210.4002. Yet I have the "Sync pending for the folder" problem and only a restart of Outlook kicks it into retrieving emails one time. After that nothing comes in anymore and email I read are not synced back to the Exchange server marked read. I have confirmed this by checking with Outlook 2013 on Windows. This is also how I checked the version number of my Exchange server:

    • right-click the Outlook icon in the notification area of the taskbar (far right) and choose connection status

    If your sources are correct this should mean that at least folks who are on an Exchange server >= 14.2 can expect a fix.?

    I have been monitoring this for a while. I also checked our Exchange version and it is the same as SergeM. Rollup 7 for Exchange Server 2010 Service Pack 3.

    I have exactly the same issues as previously reported. i have reverted back to Outlook 2011.

    Are Microsoft now going to fix this or not?

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