Outlook for Mac 15.3 (Outlook 365) gets hung up on Sync Pending

Anonymous
2014-11-17T15:30:57+00:00

The only way to fix this is to reboot outlook. I end up doing this 10 time a day. Is there any fix?

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2015-01-23T16:22:19+00:00

    I have exactly the same problem. It appeared to start when I accepted the upgrade to Outlook 15.6. Have done a complete fresh install and still have the same issues.

    Outlook 2013 works fine using VMWare.

    Has anyone else linked the problem to the 15.6 update?

    in the thread above you. 

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  2. Anonymous
    2015-01-22T08:06:45+00:00

    I have exactly the same problem. It appeared to start when I accepted the upgrade to Outlook 15.6. Have done a complete fresh install and still have the same issues.

    Outlook 2013 works fine using VMWare.

    Has anyone else linked the problem to the 15.6 update?

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  3. Anonymous
    2015-01-21T23:36:18+00:00

    I have performed every suggestion in this thread to fix the exact same issue.  INCLUDING ALL FULL DELETE OF PREVIOUS APPS, PLISTS AND ALL ASSOCIATED FILES - MICROSOFT TECH SUPPORT ASSISTED! DID NOT WORK!

    Today I completed a total erase and clean install of my Macbook Pro, mid-2012 13", I7, 8GB Ram 750GB HD.  I created and installed a new installation of EVERYTHING in this order:

    Ran verify HD (perfect)

    Erased HD

    Installed Yosemite from USB

    Ran UPDATES for MAC. 

    confirmed OS X Yosemite 10.10.1

    ALL data files have been either downloaded from the cloud via sync or exchange server. I did NOT reuse any data previously on the mac. 

    installed all iCloud, iTunes items (Music takes priority)

    Installed NEW Onedrive downloaded data from cloud 

    installed Evernote

    installed Adobe CC Photoshop, Acrobat, DW, IL, ID

    Installed Office for Mac 365 from office.com account 

    did NOT run any apps.

    Installed Outlook for Mac v.15.6 from office web site

    Ran Outlook to set up email.

    All folder instantly populated 

    NO emails 

    hosted exchange version 14.2.318.2

    confirmed with second exchange account from different host exchange provider (personal email) using version

    14.3.174.1  I have all the same issues. 

    Outlook file size is 4.5gb of which only 1000 emails are in the inbox representing only a few dozen MB... 

    Outlook 2013 windows works on the mac via parallels and on two other PC's.  (same accounts)

    quit and restarted 3 times to get inbox to sync. Can not keep sync running for more than 5 minutes. Clean install is actually working WORSE than before. 

    STILL HAVE SAME ISSUES!

    MY FEELINGS TOWARDS MICROSOFT ARE NOT THOSE WE SHARE WITHOUT HAVING A VISIT FROM THE POPO.

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  4. Anonymous
    2015-01-18T17:30:13+00:00

    I completely deleted my exchange account and then un installed Outlook 365. Re downloaded the latest version and re synced.

    So far so good. Incoming Mails to OWA show up in my Mac Outlook client within 2 - 3 minutes.

    Jim Gordon - What Smile feature :-)? I cannot find it. I did feedback on the feedback link.

    Back to square 1. I have also used the smile feature with no feedback. I have been away in a different timezone and it was fine now Sync pending again!!!

    Changed the clock to not auto sync but no difference.

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  5. Anonymous
    2015-01-14T17:51:49+00:00

    I noticed there was a problem with the date on the mac. Keeps changing to the previous or next day. Randomly changing. I believe the system time interferes with the sync. I fixed the time and the sync hanging stopped after restarting the application.

    Hope this helps.

    -Kirk II

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