Hi,
I know how frustrating it is if you are unable to receive the prompt and I’m here to help you sort this out. I would like to make some clarifications to isolate the possible causes of your issue, please answer the following questions:
- Does this happen on other browsers?
- Does this happen on other accounts?
- Do you update your browser?
- Have you tried reinstalling your browser after the issue happened?
We recommend you to optimize your browser so that we can make sure your browser is not causing the issue.
Clearing the Internet Explorer cache can help improve its performance when you use it to access
Outlook.com and other services.
Please refer to the link below for the steps:
http://www.wikihow.com/Clear-Your-Browser's-Cache
You can refer on the link below for the browsers that are best suited for Outlook.com:
**Which browsers are supported by SkyDrive, People and Outlook.com?**
Feel free to ask if you have more questions.
Thank you