Unable to see contacts when I click on “To”, “Cc” or Bcc” fields to compose email in Outlook.com

Anonymous
2012-08-10T22:01:11+00:00

Why do my “To”, “Cc” and “Bcc” fields don’t show contacts when I’m composing my Outlook.com email?

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-08-10T22:01:47+00:00

If you recently upgraded to Outlook.com, please wait for 1-48 hrs for the contacts to sync from your old @hotmail.com or @live.com accounts to your @Outlook.com account. Check  if you can view your contacts at contacts.live.com. If the issue exists on a different browser, we would need your assistance investigating it further.

We will need a Fiddler Trace to isolate what causes caused this problem of why your contacts do not appear on the TO/CC/BCC lines.  To capture a fiddler trace please follow the instructions below:

1.        To install FiddlerCap, visit http://www.fiddlercap.com/dl/FiddlerCapSetup.exe

 Save the file to your desktop.

2.       When the download is completed, double-click “FiddlerCapSetup.exe” on the desktop.

3.       Read the License Agreement, and then click I Agree.

4.       Click Install.

5.       When the installation is complete, click Close.

Note: FiddlerCap starts automatically.

6.       In the "Capture Options" section, enable "Decrypt HTTPS traffic".  Click OK to accept.

6.1.     If you see any security warnings about certificates, click “Yes” to allow the Fiddler certificate.

6.2.     If you see any messages from your firewall, click the option to allow access.

7.       Click 1. Start Capture.

8.       In the new browser window that opens, browse to www.hotmail.com or www.outlook.com . In this same window, reproduce the issue that you have encountered (for example, reopening a message that generated an error).

9.       After you reproduce the issue, return to the FiddlerCap window, and then click 2. Stop Capture.

10.    Click 3. Save Capture.

11.    On the Save as type menu at the bottom of this window, click Zip file (*.zip).

12.    Click Save to save the capture file to your desktop.

12.1. When exiting the capture tool, if you see a “Root Certificate Store” popup, click “Yes” to confirm deletion of the Fiddler certificate.

13.    If you have an open ticket in Mail Customer Support, reply to the message that you received from Mail Customer Support. Attach the FiddlerCap .zip file to your reply.

If you already have the copy of your fiddler trace, reply to this thread so we can give you a private message area where you can upload the logs.

Also needed:  Your new email sign in name as well as your old one.  Along with  your Operating System version AND which Internet Browser you are using.

For additional troubleshooting methods before running a Fiddler Trace you can try the following:

1.  Clear your internet browsers cookies/cache, sign out and sign back in and try to reproduct the issue.

2.  Try using a different browser and let us know if the results change.  Note:  If you're running IE7, there is a known issue where the email addresses won't populate.  If you are on IE, try upgrading to IE8 or higher.

3.  If you're able to try on another computer, does the issue still happen?

Please make sure to keep this thread on track with this issue.  Any other issue that does not deal with what the subject is will be removed or deleted.

Thank you

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  1. Anonymous
    2017-01-26T23:55:00+00:00

    Spent most of my day on this problem, only to find out that my Gmail contact needs to have an email address associated with that contact (before importing the file), so it will then show up in Outlook when you press the ( TO: ) tab when writing a new email. DAH!!

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  2. Anonymous
    2016-03-29T23:47:11+00:00

    Hi,

    Thank you for posting your response.

    1. Are you able to view your Email contacts in http://people.live.com/
    2. Is your Email account updated to Outlook Email?

    Outlook Email is the new user interface for Outlook.com

    I suggest you to access your Email account on different computer and check if you are facing the same issue.

    Reply us with this information to assist you further.

    Thank you.

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  3. Anonymous
    2016-03-29T19:05:39+00:00

    Please help. 

    Unable to see contacts when I click on “To”, “Cc” or Bcc” fields to compose email for ******@hotmail.com

    I have tried everything to try to access my contacts. I cannot get them in Google Chrome, Firefox or Internet explorer.

    I have tried the contact.live.com and that opens but the PEOPLE will not load. 

    I cannot include the Fiddletrace. PLEASE HELP!!

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  4. Anonymous
    2013-08-14T23:34:56+00:00

    Hello benzillig,

    Are you having an issue when viewing your contacts in the "To, Cc, or Bcc"? If yes, I'll be happy to assist you with this.

    For starters, please confirm if the contacts are available in your People page. If your contacts are intact, please try clearing your browser’s cache and temporary internet files to make sure that your browser’s settings are not causing the issue. The cluttered files stored in the browser often slow down or affect the browser’s performance.

    Also, kindly ensure that the browser you are using is a supported browser as mentioned in the post of my colleague. Here's a reference link for the supported browsers that you can use.

    If you have downloaded an add-on that is not compatible with Outlook.com page, it might have caused the issue. In this case, it would be advisable to disable the add-ons and try reloading the page. To do this, you may need to contact the respective support group of the browser you're using for assistance.

    If the troubleshooting steps above did not work, please answer the following to help us isolate the cause of your issue.

    • Are there any error messages? If yes, what is the complete error message that you see on the screen?
    • Does the same issue happen when you access the account on other computers or other browsers?
    • Does the same issue happen to other accounts when accessed on the computer you initially had this issue with?

    Your cooperation and prompt response on this matter will be highly appreciated. I'll look forward for your reply.

    Thank you.

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