birthday dates move forward one day when entered in outlook.com but synced to mobile (British summer time)

Anonymous
2012-09-05T13:06:37+00:00

I have worked out that if I correct the birthday dates and anniversary dates either on Outlook.com, Outlook 2010(with outlook connector) or Live mail the following happens.

When synced to my HTC Titan the anniversary dates remain correct, but all of the birthday dates in the "birthday field" on the phone that fall during British summer time (GMT+1)between the 25th of march and 28th of October move forward 1 day? However the birthday dates that are added to the "birthday calendar" remain correct? .

This problem does not affect dates in the Anniversay field only the birthdays!

If I correct the birthday field on  my titan for any of the dates that have moved forward one day then when I check back to Outlook.com, Outlook 2010 or Live mail the birthday has moved back one day from the original date!

I do not believe it is a fault with the Titan software, it appears to be with the server setting for birthdays that fall between the daylight saving times in the server.

If I add a test contact to outlook.com with a birthday and anniversary of 24th March 2001 then both dates sync to titan with correct dates, but if I change both dates in outlook.com to the 25/03/2001 then the birthday field on the phone changes to 26/03/2001 but the anniversary field stays at the 24/03/2001. This remains true for every date up till 28/10/2001 when both times become the same again with no offset.

I have checked every time zone and location setting in Outlook.com, PC and my titan and they are all United Kingdom, GMT London etc.

EDIT, Things get worse!

I have just installed Office 365 on my laptop and if i add a birth dat of 09/07/1970 to one of my contacts using the drop down calendar as soon as I save the change Outlook 2013 updates the date to 08/0701970? Outlook 2013 actually takes a day off the correct date which is then reflected in Outlook.com, Live mail etc.

This has got to be a problem with the database on the server!

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

162 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2012-12-04T10:24:07+00:00

    Hi JohanPerssonSX,

     

    I apologize, but we have not heard any update as to when Microsoft will release a new layout for the calendar. With regard to your concern about the incorrect birthdate of one of your contacts, I advise that you remove her birthdate both from your iPhone's contact information and Outlook, then re-add it to see if the issue will be corrected.

     

    If not, kindly reply to this thread and provide us the exact steps you did upon removing/re-adding it to your account.

     

    Thank you.

    If you follow the tread you will see that everyone has problems with birthdays that have been moved. It is this problem you have to solve first...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-12-04T14:14:38+00:00

    Hi,

    Our team is aware of this issue and a fix is being worked on. We will update you once the is an update regarding the release of the fix. Your patience is higly appreciated as the team focuses on working this issue out.

    Thanks!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-12-28T18:56:04+00:00

    I have a similar issue, but with anniversary dates all being off by -1 day in messenger contact information.  Verified data is input correctly in their contact information.  Birthdays are all correct though.  I can add the correct information in outlook.com but this adds a second date to the anniversaries.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2012-12-29T11:49:06+00:00

    It seems that there's still no fix for the issue. (Time zone settings are correct....)

    When i create a contact on my iPhone with birthday e.g. 08. July 1994, outlook.com says 07. July 1994.

    Interesting though: When i create a contact on outlook.com, the iPhone shows the correct birthday.

    It can't be that hard to fix that problem?

    Now after Google pulling Active Sync support it could have been a chance for Microsoft to get some users to change from Gmail to Outlook. But that problem is just annoying. (The second annoying thing is the old Hotmail-Calendar but that's another story...)

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-01-09T23:41:01+00:00

    Still no fix on January 9, 2013 for this!!!   ...and guess what, problem occurs on all phones except those running Windows Phone 8...

    Was this answer helpful?

    0 comments