birthday dates move forward one day when entered in outlook.com but synced to mobile (British summer time)

Anonymous
2012-09-05T13:06:37+00:00

I have worked out that if I correct the birthday dates and anniversary dates either on Outlook.com, Outlook 2010(with outlook connector) or Live mail the following happens.

When synced to my HTC Titan the anniversary dates remain correct, but all of the birthday dates in the "birthday field" on the phone that fall during British summer time (GMT+1)between the 25th of march and 28th of October move forward 1 day? However the birthday dates that are added to the "birthday calendar" remain correct? .

This problem does not affect dates in the Anniversay field only the birthdays!

If I correct the birthday field on  my titan for any of the dates that have moved forward one day then when I check back to Outlook.com, Outlook 2010 or Live mail the birthday has moved back one day from the original date!

I do not believe it is a fault with the Titan software, it appears to be with the server setting for birthdays that fall between the daylight saving times in the server.

If I add a test contact to outlook.com with a birthday and anniversary of 24th March 2001 then both dates sync to titan with correct dates, but if I change both dates in outlook.com to the 25/03/2001 then the birthday field on the phone changes to 26/03/2001 but the anniversary field stays at the 24/03/2001. This remains true for every date up till 28/10/2001 when both times become the same again with no offset.

I have checked every time zone and location setting in Outlook.com, PC and my titan and they are all United Kingdom, GMT London etc.

EDIT, Things get worse!

I have just installed Office 365 on my laptop and if i add a birth dat of 09/07/1970 to one of my contacts using the drop down calendar as soon as I save the change Outlook 2013 updates the date to 08/0701970? Outlook 2013 actually takes a day off the correct date which is then reflected in Outlook.com, Live mail etc.

This has got to be a problem with the database on the server!

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2012-10-10T14:45:13+00:00

    @David423:

    This is not working for me. I deleted my hotmail sync and set the timezone to los angeles. Afterwards I resynced and still

    Birthday Outlook: 14.11.2012

    Birthday iPhone: 15.11.2012

    What annoyes me most is that none of those guys at MS is responding to those problems!

    I've found out that contacts that are showing the correct date are messed up when you change something on them in outlook.com. From then you always get the wrong birthday. Nomatter what you do...I'm really thinking of changing to google...because this support is really bad. And just imagine I thought about getting a premium account and upgrade my skydrive!!! Glad I did not do it!

    Oh...and..MS! STOP TELLING ME IT HAS TO DO WITH THE CALENDAR SETTINGS!!!! I DO NO SYNC THE CALENDAR!!!!!!!!! ONLY CONTACTS...AND THE BIRTHDAY IS WRONG!!!!!!!! Sorry...but I am with a wrong calendar for nearly 1 month now and none of you is willing to help me! And there is no f***ing hotline you can call...sorry, but .I am angry about this! I already also forwarded those problems to several computer magazines now...maybe they can do something.

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  2. Anonymous
    2012-10-10T23:54:03+00:00

    Hi everyone,

    We apologize for the inconvenience this matter may have caused you.

    Impacted email addresses****here can only be seen **** by you and we moderators. This will be masked automatically by our system for privacy purposes.

    As for the issue on Outlook.com contacts birthday being correct but synchronized +1 day on other devices like Smartphone, for sure you have already tried checking on http://accounts.live.com that all your account settings are correct? Especially the time zone setting? If these are correct, I would ask you if you can post a step-by-step on how you create your calendar entry/ sync your contacts to phone and if you can also please specify your location.

    Thanks!

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  3. Anonymous
    2012-10-11T00:06:28+00:00

    Are you seriously still asking people to check their Time zone settings. This has been suggested and tested a million times on dozens of these forums. this has not fixed anything.

    I am in Sydney Australia. email account is ******@hotmail.com.

    I have checked , double checked and tripple checked ever time zone setting I can find on my phone, live account and computer. they are all as correct as they will ever be.

    I have tried deleting contacts completely and re-adding them. still has birthday issue.

    I have tried updating the birthdate from my phone, from IE browser and from Live essential email box. ALL still have date issues.

    I have tried deleting the birthdate from my contact and then re-adding it. not only is it still wrong between my contact and the calander but the birthdate will NOT sync to my phone.

    I am using IE browser, Windows 7 and a Nokia N8 with Belle installed. I use the Microsoft Exchange tool to sync between my Live account and my Phone.

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  4. Anonymous
    2012-10-11T06:44:36+00:00

    Please don't continue asking us to check our Time zone settings! But by the way it seems that microsoft has removed the Time zone settings on http://accounts.live.com!?

    Put I checked the time zone in my live-calender: (GMT +01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien (beside the point, because i only sync my contacts!!!)

    iphone is set to (GMT +01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien.

    Device: iPhone 4 & 4s

    OS: iOS 6

    App: iOS Mail App

    Account: david_******@hotmail.com

    Config: As described on http://windows.microsoft.com/is-IS/hotmail/mobile?t1=t3 to setup exchange active sync on iphone. activated only contacts

    My business-contacts are okay because they are synced to a microsoft exchange 2010 server. So were is the difference between syncing outlook.com contatcs via exchange active sync and microsoft exchange 2010? the products are both from microsoft and they should both use the same mechanism?

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  5. Anonymous
    2012-10-14T22:01:23+00:00

    Hi,

    I've escalated your issue to our Support Team for further investigation. Please check this thread from time to time for our updates.

    Best Regards!

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