birthday dates move forward one day when entered in outlook.com but synced to mobile (British summer time)

Anonymous
2012-09-05T13:06:37+00:00

I have worked out that if I correct the birthday dates and anniversary dates either on Outlook.com, Outlook 2010(with outlook connector) or Live mail the following happens.

When synced to my HTC Titan the anniversary dates remain correct, but all of the birthday dates in the "birthday field" on the phone that fall during British summer time (GMT+1)between the 25th of march and 28th of October move forward 1 day? However the birthday dates that are added to the "birthday calendar" remain correct? .

This problem does not affect dates in the Anniversay field only the birthdays!

If I correct the birthday field on  my titan for any of the dates that have moved forward one day then when I check back to Outlook.com, Outlook 2010 or Live mail the birthday has moved back one day from the original date!

I do not believe it is a fault with the Titan software, it appears to be with the server setting for birthdays that fall between the daylight saving times in the server.

If I add a test contact to outlook.com with a birthday and anniversary of 24th March 2001 then both dates sync to titan with correct dates, but if I change both dates in outlook.com to the 25/03/2001 then the birthday field on the phone changes to 26/03/2001 but the anniversary field stays at the 24/03/2001. This remains true for every date up till 28/10/2001 when both times become the same again with no offset.

I have checked every time zone and location setting in Outlook.com, PC and my titan and they are all United Kingdom, GMT London etc.

EDIT, Things get worse!

I have just installed Office 365 on my laptop and if i add a birth dat of 09/07/1970 to one of my contacts using the drop down calendar as soon as I save the change Outlook 2013 updates the date to 08/0701970? Outlook 2013 actually takes a day off the correct date which is then reflected in Outlook.com, Live mail etc.

This has got to be a problem with the database on the server!

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2017-04-20T08:49:06+00:00

    Just an guess - looks like in my case (iPhone 6, IOS 10, Live.com account) shift of dates happened last March, 2017 when there was Daylight saving time change.

    So, may be there is something wrong in processing of this particular time change. Like, date is stored with time 0:00 midnight and after the switch to summer/winter time it is 01:00 of next day or 23:00 of previous?

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  2. Anonymous
    2017-05-12T23:34:02+00:00

    I'm seeing the same problem but not consistently.  On some iDevices (iPad, iPhone) the Birthday entries are shown as being 1 day wrong, on the Outlook client some show correctly.

    Is there anyone out there (Microsoft???) who has a fix for this?  Very frustrating.

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  3. Anonymous
    2017-05-23T13:26:44+00:00

    Happened again to me today - wished someone a happy birthday and it wasn't.  MS - why can't you fix this after ALL THESE YEARS!

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  4. Anonymous
    2017-05-23T14:08:27+00:00

    I actually opened a support case with Microsoft on this issue.  They told me it was due to not having the correct Time Zone settings in outlook.com.  I told them my Time Zone was set correctly.  They closed the case.

    A solution I found that worked was to remove the Birthday from a Contact, delete the Contact, them manually add them back in.  So something must have happened in one of their upgrades/migrations from Hotmail.com to Live.com to Outlook.com to 365.

    Since I'm having to delete and recreate every single contact, I'm recreating them in Google.  Problem solved.

    Unfollowing thread.

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  5. Anonymous
    2017-09-28T19:01:17+00:00

    Hi AurelianRau,

    We sincerely apologize for the inconvenience of your contacts' birthdays being adjusted by more/less than a day. Our product team is currently working on a resolution for this issue.

    In the meantime, we advise that you check this thread from time to time for any updates regarding this matter. Your patience and understanding is greatly appreciated.

    Thank you.

    Hi Michelle,

    I still have this issue. Is there a solution that exists? I use my hotmail account to store my contacts which i sync with my iphone 6s. 

    Thanks!

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