birthday dates move forward one day when entered in outlook.com but synced to mobile (British summer time)

Anonymous
2012-09-05T13:06:37+00:00

I have worked out that if I correct the birthday dates and anniversary dates either on Outlook.com, Outlook 2010(with outlook connector) or Live mail the following happens.

When synced to my HTC Titan the anniversary dates remain correct, but all of the birthday dates in the "birthday field" on the phone that fall during British summer time (GMT+1)between the 25th of march and 28th of October move forward 1 day? However the birthday dates that are added to the "birthday calendar" remain correct? .

This problem does not affect dates in the Anniversay field only the birthdays!

If I correct the birthday field on  my titan for any of the dates that have moved forward one day then when I check back to Outlook.com, Outlook 2010 or Live mail the birthday has moved back one day from the original date!

I do not believe it is a fault with the Titan software, it appears to be with the server setting for birthdays that fall between the daylight saving times in the server.

If I add a test contact to outlook.com with a birthday and anniversary of 24th March 2001 then both dates sync to titan with correct dates, but if I change both dates in outlook.com to the 25/03/2001 then the birthday field on the phone changes to 26/03/2001 but the anniversary field stays at the 24/03/2001. This remains true for every date up till 28/10/2001 when both times become the same again with no offset.

I have checked every time zone and location setting in Outlook.com, PC and my titan and they are all United Kingdom, GMT London etc.

EDIT, Things get worse!

I have just installed Office 365 on my laptop and if i add a birth dat of 09/07/1970 to one of my contacts using the drop down calendar as soon as I save the change Outlook 2013 updates the date to 08/0701970? Outlook 2013 actually takes a day off the correct date which is then reflected in Outlook.com, Live mail etc.

This has got to be a problem with the database on the server!

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

162 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2012-10-10T23:54:03+00:00

    Hi everyone,

    We apologize for the inconvenience this matter may have caused you.

    Impacted email addresses****here can only be seen **** by you and we moderators. This will be masked automatically by our system for privacy purposes.

    As for the issue on Outlook.com contacts birthday being correct but synchronized +1 day on other devices like Smartphone, for sure you have already tried checking on http://accounts.live.com that all your account settings are correct? Especially the time zone setting? If these are correct, I would ask you if you can post a step-by-step on how you create your calendar entry/ sync your contacts to phone and if you can also please specify your location.

    Thanks!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-10-10T14:45:13+00:00

    @David423:

    This is not working for me. I deleted my hotmail sync and set the timezone to los angeles. Afterwards I resynced and still

    Birthday Outlook: 14.11.2012

    Birthday iPhone: 15.11.2012

    What annoyes me most is that none of those guys at MS is responding to those problems!

    I've found out that contacts that are showing the correct date are messed up when you change something on them in outlook.com. From then you always get the wrong birthday. Nomatter what you do...I'm really thinking of changing to google...because this support is really bad. And just imagine I thought about getting a premium account and upgrade my skydrive!!! Glad I did not do it!

    Oh...and..MS! STOP TELLING ME IT HAS TO DO WITH THE CALENDAR SETTINGS!!!! I DO NO SYNC THE CALENDAR!!!!!!!!! ONLY CONTACTS...AND THE BIRTHDAY IS WRONG!!!!!!!! Sorry...but I am with a wrong calendar for nearly 1 month now and none of you is willing to help me! And there is no f***ing hotline you can call...sorry, but .I am angry about this! I already also forwarded those problems to several computer magazines now...maybe they can do something.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-10-10T10:21:43+00:00

    Me too,

    Device: iPhone 4 & 4s

    OS: iOS 6

    App: iOS Mail App

    I can send you my email address of the affected account, if you open a private message. I have exactly the same problem. But if you set your phone to us-timezone the birthday is right, so I believe the Problem is Outlook.com is not sending any time zone.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2012-10-09T09:23:55+00:00

    Some people have the same problem. Outlook.com contacts birthday is correct but synchronized +1 day on other devices like Smartphone (Samsung or iPhone or whatever) No reply from MS support! I also posted my email adress there but no reply. Obviously it is not a problem of the mobile devices because several other people have the same problem on windows software!

    Thread is here:

    http://answers.microsoft.com/en-us/windowslive/forum/hotmail-calendar/incorrect-birthday-date-in-calendar/dfa70fcf-657c-425a-a553-46a7a9bb92e0

    Currently there is no correct synchronization with Outlook.com!

    We have the same on three live accounts syncing to iPhones:

    ******@live.de

    ******@live.de

    ******@live.de

    Device: iPhone 4 & 4s

    OS: iOS 5 & iOS 6

    App: iOS Mail App

    Three different people with three iPhones...this can not be a individual case!! There are not that much settings for birthdays in contacts! Even though I myself do not synchronize the outlook.com calendar, just the mails and the contacts...so it has nothing to do with the calendar settings.

    • I double checked the time zones on iPhone and outlook.com --> they're the same
    • I removed my hotmail account from iPhone and resynced - not working
    • I changed the birthday on oulook.com to something else and back - not working --> +1 day on iPhone
    • I correct the birthday on iPhone --> -1 day in outlook.com

    I see no option to get outlook.com and iPhone to the same birthday...

    Was this answer helpful?

    0 comments
  5. Anonymous
    2012-10-08T22:51:34+00:00

    To what address can I email you the requested information?

    I'm also having the same question ;-)

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments