birthday dates move forward one day when entered in outlook.com but synced to mobile (British summer time)

Anonymous
2012-09-05T13:06:37+00:00

I have worked out that if I correct the birthday dates and anniversary dates either on Outlook.com, Outlook 2010(with outlook connector) or Live mail the following happens.

When synced to my HTC Titan the anniversary dates remain correct, but all of the birthday dates in the "birthday field" on the phone that fall during British summer time (GMT+1)between the 25th of march and 28th of October move forward 1 day? However the birthday dates that are added to the "birthday calendar" remain correct? .

This problem does not affect dates in the Anniversay field only the birthdays!

If I correct the birthday field on  my titan for any of the dates that have moved forward one day then when I check back to Outlook.com, Outlook 2010 or Live mail the birthday has moved back one day from the original date!

I do not believe it is a fault with the Titan software, it appears to be with the server setting for birthdays that fall between the daylight saving times in the server.

If I add a test contact to outlook.com with a birthday and anniversary of 24th March 2001 then both dates sync to titan with correct dates, but if I change both dates in outlook.com to the 25/03/2001 then the birthday field on the phone changes to 26/03/2001 but the anniversary field stays at the 24/03/2001. This remains true for every date up till 28/10/2001 when both times become the same again with no offset.

I have checked every time zone and location setting in Outlook.com, PC and my titan and they are all United Kingdom, GMT London etc.

EDIT, Things get worse!

I have just installed Office 365 on my laptop and if i add a birth dat of 09/07/1970 to one of my contacts using the drop down calendar as soon as I save the change Outlook 2013 updates the date to 08/0701970? Outlook 2013 actually takes a day off the correct date which is then reflected in Outlook.com, Live mail etc.

This has got to be a problem with the database on the server!

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2012-11-07T05:39:49+00:00

    Can confirm this has nothing to do with phones or user time zone settings. I deleted my birthday calendar at calendar.live.com, recreated it and all the birthdays on the web calendar at calendar.live.com and in Windows Live Mail client on my PC are now off by a day. All the birthdays for all the contacts on the web and in WLM are correct. Please provide an update on what is being done.

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  2. Anonymous
    2012-11-06T20:50:35+00:00

    Personally I think it has nothing to do with phones, but Outlook.com

    I copied my Contacts from my Outlook 2010 Data File to the Contacts of my Hotmail Account, all using Oultook 2010.

    Still with Outlook 2010.

    I view all the Contact info from the Outlook Data File and then view all the Contacts from the Hotmail Account Contacts. Everything (including birthdays) is correct.

    Now this is where it gets interesting....

    I do a Send/Receive in Outlook 2010, so all my Contacts are now uploaded to the Hotmail account.

    I go to Outlook.com to view the People section of my Hotmail account and it looks OK.

    But when I now view the same Hotmail Contact info at the same time via Outlook 2010, then birthdays have changed +/- one day and Anniversays are listed as none.

    I haven't even synced my phone yet!

    Simple question for Microsoft... why cant Outlook 2010 and Outlook.com communicate data correctly!

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  3. Anonymous
    2012-11-02T08:33:42+00:00

    Hi everyone,

     

    This is a known issue and is now being investigated by our product team. We sincerely apologize for the inconvenience that this problem may have caused you. We will keep you posted once an update has been made.

     

     

    Thanks!

     

    Thank you, we'll look forward to a fix.

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  4. Anonymous
    2012-11-02T02:33:57+00:00

    Hi everyone,

    This is a known issue and is

    now being investigated by our product team. We sincerely apologize for the inconvenience that this problem may have caused you. We will keep you posted once an update has been made.

    Thanks!

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  5. Anonymous
    2012-10-31T06:04:15+00:00

    I have the same problem on my iPhone 4S.

    • It works flawlessly to sync from gmail.com.
    • If I instead syncs from outlook.com all birthdays are moved one day ahead.

    I bought a new iPhone 5 yesterday and I have the same problem there.

    I give Microsoft two weeks to fix this now then i will use gmail.com instead.

    And yes, all time zones are set correctly.

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