birthday dates move forward one day when entered in outlook.com but synced to mobile (British summer time)

Anonymous
2012-09-05T13:06:37+00:00

I have worked out that if I correct the birthday dates and anniversary dates either on Outlook.com, Outlook 2010(with outlook connector) or Live mail the following happens.

When synced to my HTC Titan the anniversary dates remain correct, but all of the birthday dates in the "birthday field" on the phone that fall during British summer time (GMT+1)between the 25th of march and 28th of October move forward 1 day? However the birthday dates that are added to the "birthday calendar" remain correct? .

This problem does not affect dates in the Anniversay field only the birthdays!

If I correct the birthday field on  my titan for any of the dates that have moved forward one day then when I check back to Outlook.com, Outlook 2010 or Live mail the birthday has moved back one day from the original date!

I do not believe it is a fault with the Titan software, it appears to be with the server setting for birthdays that fall between the daylight saving times in the server.

If I add a test contact to outlook.com with a birthday and anniversary of 24th March 2001 then both dates sync to titan with correct dates, but if I change both dates in outlook.com to the 25/03/2001 then the birthday field on the phone changes to 26/03/2001 but the anniversary field stays at the 24/03/2001. This remains true for every date up till 28/10/2001 when both times become the same again with no offset.

I have checked every time zone and location setting in Outlook.com, PC and my titan and they are all United Kingdom, GMT London etc.

EDIT, Things get worse!

I have just installed Office 365 on my laptop and if i add a birth dat of 09/07/1970 to one of my contacts using the drop down calendar as soon as I save the change Outlook 2013 updates the date to 08/0701970? Outlook 2013 actually takes a day off the correct date which is then reflected in Outlook.com, Live mail etc.

This has got to be a problem with the database on the server!

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2012-10-25T07:05:45+00:00

    No, it's not fixed on iPhone. I just changed a birthday date in my contacts and switched it back and outlook contacts still show -1d because I corrected all the birthdays in my iPhone so that they are correct there and wrong at outlook.

    It's nice to see that two giants in computer software/hardware are not able in the 21st century to display a correct date...wonder we're having working computers at all right now!!

    I just can shake my head...

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  2. Anonymous
    2012-10-25T06:21:06+00:00

    Hi, can anybody confirm if it's fixed for iPhones, too?

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  3. Anonymous
    2012-10-24T20:48:43+00:00

    Ok It looks like this issue has been resolved(at least for me). Last night I had a Microsoft Apps V2.01 upgrade for my Nokia N8 runnning Symbian Belle. After the Update completed I was eventually able to fix all my birthdates and as of right now they are still correct.

    However it did not work immediately and I nearly gave up. Here are the exact steps I did, not sure why it eventually just started working??

    1. Attempted to update a birthday in my phone and sync. (nothing happened)
    2. Attempted to update a birthday thru web browser and sync (nothing happened)
    3. Attempted to update thru Live essentials. (nothing happened)
    4. tried adding new contact on phone and sync did not add Web contacts.

    Nearly gave up here.

    1. Went thru the steps of reconfiguring the Microsoft App 2.01 including sync.
    2. tried changing birthdays again. (still nothing happened)
    3. Deleted and existing contact on my phone and did a sync.

    Bang the contact was removed from the Web and all devices began to sync.

    I then updated all my contacts birthdays. some one the phone, some thru Web but mostly thru live essentials. All worked great and all devices now apear to sync correctly.

    Checked Callender --- It was still wrong.

    1. Deleted Birthday Calander using Web browser.
    2. Re-added bbirthday Calender and ALL birthdates now correctly matched what was in the Contacts. WOOOOOOOHOOOOOOOOO.

    Now I can go and fix all the other contact related issues caused when I first setup this Microsft Apps sync.

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  4. Anonymous
    2012-10-17T05:55:18+00:00

    Hi everyone,

    We understand how you feel. This issue is now under investigation and we cannot provide an exact date/time when we can fix this.

    Please bear with us, you're time is much appreciated.

    Thank you.

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  5. Anonymous
    2012-10-16T01:38:31+00:00

    Hi David423,

    This issue has already been escalated to a higher level of support (Senior Support Specialist).

    We will get back to you once I or my colleagues got an update regarding this issue.

    Thank you.

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