Outlook for Mac Does Not Work on OS X 10.10 (Yosemite Public Beta)

Anonymous
2014-07-26T04:33:23+00:00

Outlook launches without a Home Screen.

Menu Items are accessible and function properly (i.e. compose and send email, access Accounts etc.).

However, Home Screen does not render and you cannot see (or access) Mailboxes, Calendar, Contacts etc.

Appreciate that this is an issue with Public Beta Version but Apple has now issued this to One Million Mac Users and plenty of Microsoft Users rely on Outlook for Mac so, will need to be resolved.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2014-07-28T04:17:03+00:00

    Short-lived love.  My Outlook just crashed and it's back to no main window.  Bummer.  Thought it was fixed.

    Hi Keith,

    Thanks for for taking the time to document your efforts. It is appreciated.

    Unfortunately, I also thought the problem was solved and was happily closing Outlook and re-booting my Mac with Outlook performing normally until... for no apparent reason, I am back to the missing Home Screen (Main Window)!

    Microsoft Support offered to escalate and issued a Case Ticket but they expected that to be "rejected as this is a third-party Beta issue". Same thing Apple said. 

    Nothing further to contribute at this time but I will be sure to post any progress and/or solution.

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  2. Anonymous
    2014-07-28T20:12:13+00:00

    This is the process that worked for me. Make sure you don't quit app. I did, so had to redo this process and back up and running.

    -Close Outlook 

    -Delete com.microsoft.Outlook.plist  from  HD/Users/user/Library/Preferences

    -Go to documents/microsoft user data/

    -Save Main Identity

    -delete the folder Microsoft 2011 Identities

    -reboot

    -restart Outlook

    -Close Outlook

    -delete the folder Microsoft 2011 Identities

    -Delete com.microsoft.Outlook.plist  from  HD/Users/user/Library/Preferences

    -reboot

    -Copy Main Identity back into Microsoft 2011 Identities

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  3. Anonymous
    2014-07-28T23:31:29+00:00

    wow! a solution at last that works! can't believe apple didn't know there was a problem with this.

    thank you very much.

    i would love to know how you figured that out. clearly it wasn't intuitive.

    thanks again.

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  4. Anonymous
    2014-07-28T23:42:25+00:00

    Well Done.

    Really good logic to your process and solved a difficult issue.

    Thanks for helping out the rest of us by posting here.

    hope you are still around when the platform goes public! ;)

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  5. Anonymous
    2014-07-29T00:12:27+00:00

    This is the process that worked for me. Make sure you don't quit app. I did, so had to redo this process and back up and running.

    -Close Outlook 

    -Delete com.microsoft.Outlook.plist  from  HD/Users/user/Library/Preferences

    -Go to documents/microsoft user data/

    -Save Main Identity

    -delete the folder Microsoft 2011 Identities

    -reboot

    -restart Outlook

    -Close Outlook

    -delete the folder Microsoft 2011 Identities

    -Delete com.microsoft.Outlook.plist  from  HD/Users/user/Library/Preferences

    -reboot

    -Copy Main Identity back into Microsoft 2011 Identities 

    while this did work and i appreciate that very much, your admonishment to not quit the app is all too true as the problem recurs necessitating the need to repeat this. therefore, can't shut down the computer or even restart.

    anyone have a more permanent fix?

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