Problems when using contractions such as I'm, I'll, etc. Any help?

Anonymous
2012-07-04T04:34:34+00:00

I'm having a problem whenever I try to use contractions that begin with "I" - such as I'm, I'll, etc. When I type "I'm", I get "I'  M" followed by a beep. Same thing with "I'll" - Outlook will type it as "I' L" and beep, not allowing me to enter any new characters until I delete the old and I have to type "I am" or "I will". "I've" is also a problem. It's seems as if the auto spell checker is just choking on any contraction beginning with "I"?

Yes, I am running the latest developer version of Mountain Lion but I've been running it for months with no problems in any Office app. This is something new and totally off the wall.

Any suggestions?

Thanks,

Clinton

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2012-07-28T04:59:25+00:00

Final update:

Update to Mavericks to resolve this issue.

The problem is related to webkit.  Webkit is a component of OS X (it is the HTML rendering engine behind Safari).  The bug was reported to Apple shortly after this thread started.  The fix was released recently in the version of webkit included with Mavericks.

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As a temporary workaround please turn off the "Capitalize first letter of sentences" autocorrect setting.

Select the menu Outlook, Preferences, Autocorrect and uncheck "Capitalize first letter of sentences".

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Update:

The recent Mac Office 14.2.5 release did not contain a fix for this issue.

The problem is related to webkit.  Webkit is a component of OS X (it is the HTML rendering engine behind Safari).  The bug was reported to Apple shortly after this thread started and we are eagerly waiting on a fix.

Apple released version 6.0.2 of Safari early November 2012, including a webkit update.  It is that update which is causing people to see changed, but not fixed, behavior.

The particular test case I have been using to reproduce the problem still fails with Safari 6.0.2.  Other uses are reporting that situations which were broken before now work.

There is no benefit in trying new identities or new user accounts.  The issue is well understood as being a webkit regression from when Mountain Lion was released.  It is not related to any problem with your identity, account or installation.

The above temporary workaround is still the only solution to suppress the problem until a complete webkit fix is released.  Updating to Safari 6.0.2 through Apple Software update may address some situations.

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  1. Anonymous
    2012-07-28T00:37:02+00:00

    One option to help eliminate changes you might have made in your User's folder is to create a new User and test. No need to do account setup for creating a new message.

    CREATE A NEW USER

    Go to System Preferences  >  Create a New User in Accounts (Users & Groups). Switch to the New User by logging out under the Apple in the Menu bar or use Fast User Switching.

    Do you still see the issue?

    If no, then the problem is in your User's folder.

    If you didn't remove duplicate fonts, I suggest doing that now and remove font caches afterwards.

    See Font Management for  help:

    Office 2011 Duplicate Fonts to Delete

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  2. Anonymous
    2012-07-27T19:37:26+00:00

    HI Clinton and R-C-S,

    Thanks for reporting.  Seems that the new version of webkit included in Mountain Lion isn't playing well with the way we integrate in Office autocorrect (in Outlook webkit is used for both composing and displaying email bodies).

    Including both of you, I know of four different people reporting this.  I have only been able to repro this one way on my machine, and it is not the way the other two users are doing it.

    I can reproduce this problem by opening a new email, explicitly changing the font and then typing one of the problematic contractions.  I can change the default compose font under Outlook preferences and it doesn't cause an issue.  I have to explicitly change the font when composing an email.  The other two users are *not* doing this yet still have the problem.  I do not yet know why.

    Some questions so I can make sure we understand all the ways in which this is happening and fix it properly.

    1. Does it happen on new emails as well as replies?
    2. Are you sending HTML format emails or plan text emails? (when composing a message click the options tab to see what format the message is).  Does it happen on both?
    3. Are you doing anything special, such as changing the fonts as I am, to cause this or does it happen every time you compose an email with no special steps?
    4. Can you please check Outlook, Preferences, AutoCorrect.  Th default is that everything is checked on both the tabs.  Is this the case for you or have you changed these settings from the default

    I realize that your answers will probably be "it happens for every email you send and there's no more information to give".  However, anything else?  Do you ever remember changing Outlook composing \ auto correct settings or any Safari settings?

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  3. Anonymous
    2012-07-26T21:14:05+00:00

    I upgraded to ML yesterday. I am seeing the same issue. As I type the contraction the last letter becomes capitalized and the window loses focus.

    • RCS

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  4. Anonymous
    2012-07-04T21:31:01+00:00

    You need to report this to Apple. We are not allowed to discuss pre-release software.

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