Mac Mail - Problems Sync'ing Inbox with IMAP Hotmail

Anonymous
2013-09-24T00:01:21+00:00

I'm having a problem in syncing my hotmail e-mails through IMAP on Mail for mac.

I've followed the steps in **How to set up Mac Mail to sync your Outlook.com account**to set up my mail in Mail for mac and it seemed to work. The initial sync worked fine, but then after I tried to copy/paste a load of my old POP3 mail from the same hotmail account into the IMAP mailbox, I have started to get issues where Mac Mail never finishes sync'ing. I now have had no new email land in my inbox for 5 days !   :-(

All the folders under the inbox and all the other mail items such as sent, drafts, junk etc are synchronising but none of the new e-mails in the inbox are showing up.

Can someone please guide me as to what this issue could be and how to fix it ?   I keep occasionally getting the "error 9" messages that other people have received, but mainly I just see the 'activity monitor' sat there saying "Synchronizing with server" for hours on end and then it appears to stop.

The inbox currently has around 3.5k mails inside, but I have approx 7k I still need to *copy* into this mailbox from my old POP3 mailbox archive.

I have tried shutting down mail and deleting the .OfflineCache folder as per certain blog posts, but to no avail. I have also tried to offline/online the account as well as "enable/disable" the account from inside Mac Mail preferences.

Mac OS X v10.8.5

Mac Mail v6.6

Any help is very much appreciated.

***Post moved by the moderator to the appropriate forum category***

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-30T21:15:40+00:00

    Mine finnaly started to work great. I did nothing

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  2. Anonymous
    2014-05-30T20:02:09+00:00

    Hi TH987654321,

    I just want to inform you that I've replied on your post in the private message. Please check it.

    Thanks!

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  3. Anonymous
    2014-05-28T18:34:25+00:00

    Hi TH987654321,

    I have provided a response to your post in the Private Message tab. Please sign into this website to be able to read it.

    Thank you.

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  4. Anonymous
    2014-05-26T15:45:05+00:00

    @ Bob, @ JRB00, @ TH987654321,

    Thank you for bringing this concern to our attention and we apologize for the late response.

    I understand that you're having the same issue (Microsoft account that was configured in Mac mail client using IMAP protocol is not synching properly) as the original poster. It would be helpful if you could provide us the following information below so we can investigate deeper on your concern.

    • Account in question. Provide this information in the private message area for security reasons.
    • Version of the Mac mail client that you are using.

    For now, please read this Microsoft article: **Set up an email app with Outlook.com** to know more on how to configure your account on your preferred email client.

    Note: You need to click the notification that states You have a private reply to this message. Click here to read it on our secure private message sectionor by clicking the Private Messages tab.

    We look forward to hearing from you.

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  5. Anonymous
    2014-05-23T06:51:02+00:00

    I've been having issues too.  In Mac Mail, my hotmail account is constantly recaching attachments.  Apple blames it on Microsoft but it works fine using Thunderbird on both the Mac and a Windows machine, as well as using Outlook on a Windows machine.  It looks to me to be an Apple issue, or rather how the Apple Mail application communicates with the hotmail server.

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