Mac Mail - Problems Sync'ing Inbox with IMAP Hotmail

Anonymous
2013-09-24T00:01:21+00:00

I'm having a problem in syncing my hotmail e-mails through IMAP on Mail for mac.

I've followed the steps in **How to set up Mac Mail to sync your Outlook.com account**to set up my mail in Mail for mac and it seemed to work. The initial sync worked fine, but then after I tried to copy/paste a load of my old POP3 mail from the same hotmail account into the IMAP mailbox, I have started to get issues where Mac Mail never finishes sync'ing. I now have had no new email land in my inbox for 5 days !   :-(

All the folders under the inbox and all the other mail items such as sent, drafts, junk etc are synchronising but none of the new e-mails in the inbox are showing up.

Can someone please guide me as to what this issue could be and how to fix it ?   I keep occasionally getting the "error 9" messages that other people have received, but mainly I just see the 'activity monitor' sat there saying "Synchronizing with server" for hours on end and then it appears to stop.

The inbox currently has around 3.5k mails inside, but I have approx 7k I still need to *copy* into this mailbox from my old POP3 mailbox archive.

I have tried shutting down mail and deleting the .OfflineCache folder as per certain blog posts, but to no avail. I have also tried to offline/online the account as well as "enable/disable" the account from inside Mac Mail preferences.

Mac OS X v10.8.5

Mac Mail v6.6

Any help is very much appreciated.

***Post moved by the moderator to the appropriate forum category***

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2015-12-14T07:04:39+00:00

    Hi,

    I would like to ask the following for isolation and investigation purposes:

    • Do other Outlook.com accounts encounter the same issue when trying to set up IMAP client settings your computer?
    • Can you please let me know the settings
    • Also edit the outgoing servers list and change smtp.mac.com to smtp.me.com.

    Thanks,

    Ron - Senior Support Specialist

    I am having the same problem, with email address that outlook.com hosts for me from an owned domain.  After working on various iOS and Macintoshes for several months, both Macs lost the ability to receive email on November 30/December 1.  The Macs can continue to send mail using smtp-mail.outlook.com, but those sent emails are not synching with outlook.com on the cloud.  Both iOS devices continue to receive (and send) email with no problem.

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  2. Anonymous
    2015-10-09T17:49:54+00:00

    I have a new iMac was am encountering the same issues posted by many others on his thread. My Hotmail account was properly setup as IMAP on Apple Mail and I am unable to delete emails as they keep reappearing i my inbox.

    Seriously I cannot believe how many people have complained about this issue without a resolution. In fact I am sure that if I do a search on the Microsoft Community Forums I will find similar topics for the exact same issue.

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  3. Anonymous
    2015-04-14T14:25:52+00:00

    I am having the same problem with Mac Mail; it is not synching with Outlook using imap; I have to tell Mac Mail to synch.  It was working well but just started again.  I have checked my settings and they are correct. 

    Observation:  (not sure if relevant)   When I look at the activity link in Mac Mail, it is synching with all my Outlook mail boxes including some "Pop" folders when it synchs and this may be one of the things that could stop or slow automatic synching????

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  4. Anonymous
    2014-12-28T13:37:52+00:00

    I have spent two hours with Apple support in trying to set up my Hotmail account on my MacBook Air. It syncs some emails and folders but doesn't receive new mails. Sent mails take several minutes to send.

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  5. Anonymous
    2014-11-22T21:06:31+00:00

    I am having bascially the same issue.

    On my ipad and iphone the sync worked out fine but on my mac it doesn't sync anthing but mails. i followed all the steps listed on the links on this thread and i had a very long call with the apple hotline.

    it is quite annoying tbh. i need to work and don't have the time to spend hours on the internet looking for solutions for such a little problem that all other email providers seem to cope with easily.

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