Some sent emails are stuck in OUtbox of Outlook.com android mobile app

OTHER USERS EXPERIENCING THIS PROBLEM. PLEASE READ THIS POST!!!!

The problem is a bug with the Outlook.com android app. There is an apparently easy interim fix that has been identified by other users with this issue in other help forums here. Do not uninstall/reinstall at least until you try this. You risk losing all of our unsent/outbox-stuck messages if you uninstall.

The problem seems to be that certain messages - apparently if you are offline (i.e. not wi-fi connected, etc.) (not *sure* of this, but other users have identified this as the source of the problem - go to the outbox and never get sent, even when back online. Then, all susbsequent messages sent queue up behind this message and also get stuck in the outbox, even if you are online.

(In my case, the "problem" messages also had attachments on both devices, but that may just be coincidence.)

But as other users have stumbled upon, if you go in and delete just the oldest message from the outbox, it seems to then fix the problem and all the emails get immediately sent. (Although on one device I had to delete the two oldest messages before this worked.)

But it seems VERY clear to me that this an app bug, and has nothing to do with configurations, operating system versions, etc. (See my next post, answering the moderator's query about by set-up, etc.)

Good luck all!

OTHER USERS!!!!: PLEASE TRY THIS WORKAROUND FIRST!!!! DO NOT UNINSTALL/RESINSTALL UNTIL YOU HAVE AT LEAST TRIED THIS. YOU MAY BE ABLE TO AVOID LOSING ALL YOUR UNSENT OUTBOX MESSAGES, WHICH WILL ALMOST CERTAINLY HAPPEN IF YOU SIMPLY UNINSTALL.

Hi Ken_Rey_C,

Thank you for responding. Please also see my first response, which at least solves my problem for the time being (and hopefully does for others as well). But it does not resolve the underlying problem, which appears to be a bug with the app itself.

Anyway, to be thorough and answer your questions about my config:

• I have more than one account linked to the app, but the specific problem is with the main account - ******@yyy.zz (dummied out)
• Device operating system: Android version 4.4.4 on 3 Google Nexus devices (1 exhibiting this issue, 2 not) and version 4.4.2 on a Samsung Galaxy S5 that is exhibiting this problem
• Outlook app version 7.8.2.12 on all devices
• It has occurred on two out of four devices, all identically configured, same app and O/S versions.

BUT THE PROBLEM (and interim fix!!!) HAVE ALREADY BEEN IDENTIFIED TO YOU BY OTHER USERS UPTHREAD. AND THE PROBLEM IS A BUG WITH THE APP.

See my post above for the interim workaround.

Good luck to all.

No, uninstalling/re-installing the App does NOT fix the underlying problem - as other 'customers' have pointed out.

As customers we are (at Microsoft's request) providing feedback that enables Microsoft to improve it's products.

All we 'customers' need, is that forum moderators and other employees of Microsoft, take note, act and resolve this problem as soon as is possible - rather than continually deny, blame customers, or ask us to uninstall/re-install the app.

Hi,

@rustneversleeps,

We appreciate the additional information provided in the private message area. I will escalate this issue to our Support Specialists so it can be investigated further. I appreciate your patience; please continue checking back for updates about your issue.

@CliveSinclair,

We understand your frustration with regards to being unable to send emails on your Outlook.com app. For us to further investigate your concern, we would like you to provide us the answers to the questions provided by my colleague Ken_Rey_C so we can also further investigate your concern.

Note: Please sign-in to this website in order to see the Private Message tab where you can provide the needed information. We also need you to reply back to this post if you already provided the information on the private data area. This will help facilitate our actions regarding your issue.

Thank you!