Some sent emails are stuck in OUtbox of Outlook.com android mobile app

Anonymous

I just found out why I haven't getting replies to some of my emails: many of my sent emails over the past few weeks are sitting in my Outbox. This would be in my Outlook.com mobile app on android. I see no way to get them out of the outbox and sent. not syncing or any other option available. I am getting a message that I haven't been connected in a while, but that doesn't explain why I keep getting emails in my Inbox, and why only some emails don't get sent, and some emails are still in the outbox that are over two weeks old.

What should I do? This is incredibly bad, if you think about it. Do I move off of the Hotmail platform because it is proving to be unreliable?

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Anonymous

I think I found the answer for my Droid. The messages that pile up in the outbox are the ones that required a download of some attachment (photo, text, doc, etc) prior to sending. If I forced the email in my inbox to fully load prior to forwarding or replying it sent just fine. If it said that an attachment will be downloaded prior to sending it failed.

Hope that helps.

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53 additional answers

Anonymous

2015-07-06T08:04:30+00:00

This works. Just deleted the last 2 emails in my outlook outbox (28 messages stuck there for over a week), and then the whole lot immediately got sent.
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Anonymous

2015-07-15T11:57:40+00:00

Hi,

Sorry for the delay.

I am glad to know that your issue is fixed. If you face any issue with Outlook.com. Please feel free to contact us.

Thank you.
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Anonymous

2015-08-28T00:02:33+00:00

OTHER USERS EXPERIENCING THIS PROBLEM. PLEASE READ THIS POST!!!!

The problem is a bug with the Outlook.com android app. There is an apparently easy interim fix that has been identified by other users with this issue in other help forums here. Do not uninstall/reinstall at least until you try this. You risk losing all of our unsent/outbox-stuck messages if you uninstall.

The problem seems to be that certain messages - apparently if you are offline (i.e. not wi-fi connected, etc.) (not *sure* of this, but other users have identified this as the source of the problem - go to the outbox and never get sent, even when back online. Then, all susbsequent messages sent queue up behind this message and also get stuck in the outbox, even if you are online.

(In my case, the "problem" messages also had attachments on both devices, but that may just be coincidence.)

But as other users have stumbled upon, if you go in and delete just the oldest message from the outbox, it seems to then fix the problem and all the emails get immediately sent. (Although on one device I had to delete the two oldest messages before this worked.)

But it seems VERY clear to me that this an app bug, and has nothing to do with configurations, operating system versions, etc. (See my next post, answering the moderator's query about by set-up, etc.)

Good luck all!

OTHER USERS!!!!: PLEASE TRY THIS WORKAROUND FIRST!!!! DO NOT UNINSTALL/RESINSTALL UNTIL YOU HAVE AT LEAST TRIED THIS. YOU MAY BE ABLE TO AVOID LOSING ALL YOUR UNSENT OUTBOX MESSAGES, WHICH WILL ALMOST CERTAINLY HAPPEN IF YOU SIMPLY UNINSTALL.

Thank you for this advice. It definitely was two emails with attachments that were holding up the process. Once I deleted those, all of the others sent immediately. The app is not very useful if I can't use it to send attachments. Especially for those of us who work out of our car.
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Anonymous

2015-11-08T15:22:00+00:00

This epitomizes why Microsoft products are less than ideal.
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