Some sent emails are stuck in OUtbox of Outlook.com android mobile app

Anonymous
2014-07-23T22:14:01+00:00

I just found out why I haven't getting replies to some of my emails:  many of my sent emails over the past few weeks are sitting in my Outbox.  This would be in my Outlook.com mobile app on android.  I see no way to get them out of the outbox and sent.  not syncing or any other option available.  I am getting a message that I haven't been connected in a while, but that doesn't explain why I keep getting emails in my Inbox, and why only some emails don't get sent, and some emails are still in the outbox that are over two weeks old.

What should I do?  This is incredibly bad, if you think about it.   Do I move off of the Hotmail platform because it is proving to be unreliable?

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Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2016-12-08T02:03:23+00:00

I think I found the answer for my Droid.  The messages that pile up in the outbox are the ones that required a download of some attachment (photo, text, doc, etc) prior to sending.  If I forced the email in my inbox to fully load prior to forwarding or replying it sent just fine.  If it said that an attachment will be downloaded prior to sending it failed.

Hope that helps.

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  1. Anonymous
    2014-07-25T14:51:10+00:00

    Hi gLyndond,

    Welcome to Microsoft Community.

    I understand that the emails that you are trying to send are stuck in your Outbox folder. Let me assist you with this.

    To begin with, this happens when your account went out of sync with the phone, or the mail server settings were not configured properly.

    As an initial troubleshooting step, we recommend that you delete and then re-add your account again on your mobile device. For Exchange Active Sync configuration, you can refer to the link below for instructions on how to do it.

    Mobile Outlook.com

    If the same issue persists, please uninstall the Outlook.com app that you are using as there might be some corrupted files or components that are causing the problem to happen and download its latest version.

    Let us know how things turn out.

    Regards,

    Grace

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