Some sent emails are stuck in OUtbox of Outlook.com android mobile app

Anonymous
2014-07-23T22:14:01+00:00

I just found out why I haven't getting replies to some of my emails:  many of my sent emails over the past few weeks are sitting in my Outbox.  This would be in my Outlook.com mobile app on android.  I see no way to get them out of the outbox and sent.  not syncing or any other option available.  I am getting a message that I haven't been connected in a while, but that doesn't explain why I keep getting emails in my Inbox, and why only some emails don't get sent, and some emails are still in the outbox that are over two weeks old.

What should I do?  This is incredibly bad, if you think about it.   Do I move off of the Hotmail platform because it is proving to be unreliable?

***Post moved by moderator to appropriate forum category***

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-12-08T02:03:23+00:00

I think I found the answer for my Droid.  The messages that pile up in the outbox are the ones that required a download of some attachment (photo, text, doc, etc) prior to sending.  If I forced the email in my inbox to fully load prior to forwarding or replying it sent just fine.  If it said that an attachment will be downloaded prior to sending it failed.

Hope that helps.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

53 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-09-03T16:04:10+00:00

    OTHER USERS EXPERIENCING THIS PROBLEM. PLEASE READ THIS POST!!!!

    The problem is a bug with the Outlook.com android app. There is an apparently easy interim fix that has been identified by other users with this issue in other help forums here. Do not uninstall/reinstall at least until you try this. You risk losing all of our unsent/outbox-stuck messages if you uninstall.

    The problem seems to be that certain messages - apparently if you are offline (i.e. not wi-fi connected, etc.) (not *sure* of this, but other users have identified this as the source of the problem - go to the outbox and never get sent, even when back online. Then, all susbsequent messages sent queue up behind this message and also get stuck in the outbox, even if you are online.

    (In my case, the "problem" messages also had attachments on both devices, but that may just be coincidence.)

    But as other users have stumbled upon, if you go in and delete just the oldest message from the outbox, it seems to then fix the problem and all the emails get immediately sent. (Although on one device I had to delete the two oldest messages before this worked.)

    But it seems VERY clear to me that this an app bug, and has nothing to do with configurations, operating system versions, etc. (See my next post, answering the moderator's query about by set-up, etc.)

    Good luck all!

    OTHER USERS!!!!: PLEASE TRY THIS WORKAROUND FIRST!!!! DO NOT UNINSTALL/RESINSTALL UNTIL YOU HAVE AT LEAST TRIED THIS. YOU MAY BE ABLE TO AVOID LOSING ALL YOUR UNSENT OUTBOX MESSAGES, WHICH WILL ALMOST CERTAINLY HAPPEN IF YOU SIMPLY UNINSTALL.

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments
  2. Anonymous
    2014-09-03T15:13:45+00:00

    Hello rustneversleeps and Platypus357,

    Good day! Thank you for bringing this concern to our attention.

    I'm sorry to know that you're still having the same behavior after uninstalling/reinstalling Outlook.com app on your device. Don't worry! I assure you that I will do all my best to get this concern sorted. For us to do this, we need your cooperation by providing us the requested information. Once we have this information, we will forward this concern to our Support Specialists for deeper/faster investigation.

    • Account in question.
    • Version of your device operating system.
    • Outlook.com app version.
    • Do the same issue happens when you configured your account to another Android device (Outlook.com app)?

    Note: You need to click the notification that states You have a private reply to this message. Click here to read it on our secure private message section or by clicking the Private Messages tab.

    We look forward to hearing from you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-09-02T21:34:38+00:00

    Your "solution" - uninstalling  and reinstalling the app - will almost certainly mean the original messages stuck in the outbox are lost. Thanks for nothing. 

    And blaming this on users' configurations is ignoring the fact that app was working fine and *still* does for inbox. This is a problem with the Outlook app and you are pretending it isn't. Disgraceful.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2014-09-02T02:40:57+00:00

    SSame problem here

    Was this answer helpful?

    0 comments