Some sent emails are stuck in OUtbox of Outlook.com android mobile app

Anonymous
2014-07-23T22:14:01+00:00

I just found out why I haven't getting replies to some of my emails:  many of my sent emails over the past few weeks are sitting in my Outbox.  This would be in my Outlook.com mobile app on android.  I see no way to get them out of the outbox and sent.  not syncing or any other option available.  I am getting a message that I haven't been connected in a while, but that doesn't explain why I keep getting emails in my Inbox, and why only some emails don't get sent, and some emails are still in the outbox that are over two weeks old.

What should I do?  This is incredibly bad, if you think about it.   Do I move off of the Hotmail platform because it is proving to be unreliable?

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Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2016-12-08T02:03:23+00:00

I think I found the answer for my Droid.  The messages that pile up in the outbox are the ones that required a download of some attachment (photo, text, doc, etc) prior to sending.  If I forced the email in my inbox to fully load prior to forwarding or replying it sent just fine.  If it said that an attachment will be downloaded prior to sending it failed.

Hope that helps.

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  1. Anonymous
    2014-09-29T11:07:50+00:00

    The problem is very likely your oldest message in your Outlook-for-Android app's Outbox.  In my case, my FOUR oldest messages were each problems.  I began by deleting them one at a time, the oldest one first.  Following each individual deletion, I returned to the Inbox, and clicked the Sync button.  Upon syncing after the fourth oldest one was deleted, more than entire month worth of email messages that had been jammed up in my Outbox without me realizing it all got sent in a long, multi-minute sync-up.

    NOTE TO MICROSOFT:  Made the Outlook-for-Android app somehow prominently display that their are unsent messages in the Outbox, like a pop-up that has to be "OK'd", rather than having to open the drop-down list of folders to see the Outbox, at which time I am usually on my way to a specific folder, and immediately start scrolling without even noticing that their are one or more messages indicated in the Outbox.

    Hotmail's individual email message attachment size limit is still 10MB, I believe--has been for many years.  All of the messages blocking my Outlook-for-Android app's Outbox were less than 10MB (Hotmail, itself, as opposed to the Outlook app, had given me an error when I tried sending them together as one email message, so I broke them up into four separate messages).  So, I don't think the problem had anything to do with size of the attachments.  Maybe the problem had something to do with the fact that they had attachments, at all, however, and maybe not--personally, I don't think so.  What I am pretty certain the problem had to do with was my connection status when I tried sending the messages.

    All four of them were attempted sends from the same physical location at approximately the same time.  At that time, I was vacationing in a location that was not serviced by my carrier, and although my voice service was roaming, roaming was not available for data service unless I paid for it (T-Mobile in Montana), which I didn't, so I only had a data connection if and when I was connected to Wi-Fi.  I don't believe I had turned off my phone's mobile data radio, however, so I believe my phone (an LG Nexus 4) was making attempts to link up to data towers, and I believe my phone was in some sort of limbo or error state between the Wi-Fi radio and the mobile data radio when I attempted to send the emails (I believe all email activity is via data connections, but even if not, these four messages would definitely have required a data connection, due to the images I had attached to them).  I believe this limbo or error state caused some sort of malfunction that either Android or the Outlook app wasn't able to rectify, even after an eventual data connection was established.

    This whole process created a bit of a headache for me, as I didn't know whether recipients would receive them in their Inbox as current ("Today's") receipts, or whether they would be placed in their Inboxes chronologically by the date I originally created them and tried sending them, in which case the recipient may never even notice them being received--except for them showing as "Unread" messages, I suppose.  In my "Sent" folder, they displayed as though they had been sent on the date I created and first tried sending them.  It turns out that the messages were received by recipients the same way--as if they had been received the dates I had created and originally attempted sending them.  Many people were unaware of their existence, therefore, and so I sent follow-up duplicates with an explanatory note included.

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  2. Anonymous
    2014-09-25T19:10:56+00:00

    I just tried deleting the oldes message in my outbox and it worked. Probably Microsoft should just add a re-sync or re-send button in the Outbox folder view!!!!!

    I have been using Microsoft since 15 years ... it's really hard when you hit a wall with Microsoft and have to try out alternates :/

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  3. Anonymous
    2014-09-25T19:07:51+00:00

    Honestly, I have had this issue a couple of times now and have missed sending important emails. While GMail app works fine. My honest suggestion is to switch to the GMail app...add your hotmail address as an identity in GMail and use GMail to send emails instead!

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  4. Anonymous
    2014-09-19T15:55:42+00:00

    it worked!

    thanks for that...would have hated to re-write the emails of the last 2 weeks I hadn't noticed this issue!!!

    Come'on Microsoft, suggesting deleting the account?!? too much is lost in that process...

    fix your app!

    cori

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