Some sent emails are stuck in OUtbox of Outlook.com android mobile app

Anonymous
2014-07-23T22:14:01+00:00

I just found out why I haven't getting replies to some of my emails:  many of my sent emails over the past few weeks are sitting in my Outbox.  This would be in my Outlook.com mobile app on android.  I see no way to get them out of the outbox and sent.  not syncing or any other option available.  I am getting a message that I haven't been connected in a while, but that doesn't explain why I keep getting emails in my Inbox, and why only some emails don't get sent, and some emails are still in the outbox that are over two weeks old.

What should I do?  This is incredibly bad, if you think about it.   Do I move off of the Hotmail platform because it is proving to be unreliable?

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Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2016-12-08T02:03:23+00:00

I think I found the answer for my Droid.  The messages that pile up in the outbox are the ones that required a download of some attachment (photo, text, doc, etc) prior to sending.  If I forced the email in my inbox to fully load prior to forwarding or replying it sent just fine.  If it said that an attachment will be downloaded prior to sending it failed.

Hope that helps.

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  1. Anonymous
    2014-09-04T17:41:47+00:00

    Hi,

    @rustneversleeps,

    We appreciate the additional information provided in the private message area. I will escalate this issue to our Support Specialists so it can be investigated further. I appreciate your patience; please continue checking back for updates about your issue.

    @CliveSinclair,

    We understand your frustration with regards to being unable to send emails on your Outlook.com app. For us to further investigate your concern, we would like you to provide us the answers to the questions provided by my colleague Ken_Rey_C so we can also further investigate your concern.

    Note: Please sign-in to this website in order to see the Private Message tab where you can provide the needed information. We also need you to reply back to this post if you already provided the information on the private data area. This will help facilitate our actions regarding your issue.

    Thank you!

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  2. Anonymous
    2014-09-03T15:13:45+00:00

    Hello rustneversleeps and Platypus357,

    Good day! Thank you for bringing this concern to our attention.

    I'm sorry to know that you're still having the same behavior after uninstalling/reinstalling Outlook.com app on your device. Don't worry! I assure you that I will do all my best to get this concern sorted. For us to do this, we need your cooperation by providing us the requested information. Once we have this information, we will forward this concern to our Support Specialists for deeper/faster investigation.

    • Account in question.
    • Version of your device operating system.
    • Outlook.com app version.
    • Do the same issue happens when you configured your account to another Android device (Outlook.com app)?

    Note: You need to click the notification that states You have a private reply to this message. Click here to read it on our secure private message section or by clicking the Private Messages tab.

    We look forward to hearing from you.

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  3. Anonymous
    2014-09-02T02:40:57+00:00

    SSame problem here

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  4. Anonymous
    2014-08-03T19:38:43+00:00

    Hi CliveSinclair,

    We appreciate your time posting in Microsoft Community and we apologize for the delay in response. It seems like you have tried to to uninstall and reinstall the app however you are still unable to sync your account with Outlook.com app (Android).

    We would like verify if you have tried the suggestion of Mary Grace to delete and then re-add your account with Outlook.com app. Furthermore, we would like to ask if your mobile is connected via mobile data or wifi connection. In case you are connected via mobile data, we would like you to try to connect via wifi with a strong connection. This procedure will help further isolate the issue.

    Please take your time to try the suggestion and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

    Thank you.

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