I've lost ALL of my contacts in Outlook.

Anonymous
2013-04-29T20:12:45+00:00

Just noticed a day or so ago that I've lost all of my contacts/People in Outlook (I did not physically deleted them by mistake).  The Help window says to go to the People page, then in the menu bar click Manage, then click Restore Deleted Contacts.  Unfortunately, when I go into the People page, there is no MENU bar - nothing (except the funny wheel which directs me to the Help page).

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-09-25T21:37:44+00:00

    Hi,

    I have sent a reply to your private message. Please follow the instructions or answer the queries provided with it.

    Please sign-in to this website in order to see the Private Message tab where you can view the message provided for you. We also need you to reply back to this post if you already provided the information in the private data area. This will help facilitate our actions regarding your issue.

    Thank you

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  2. Anonymous
    2013-09-26T13:46:05+00:00

    Received this private message from a Moderator - at least it's honest:

    "Hi,

    We understand that you have lost your contacts. However, the cause of this issue is still unkown on our end. Our product group is still investigating the cause of the issue. We will notify you as soon as results come up.

    Your patience is highly appreciated.

    Thank you"

    So, after all this time someone has finally admitted that they are clueless.  I guess we have no choice but to sit and wait .......................

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  3. Anonymous
    2014-07-09T18:36:17+00:00

    This is July 2014.   My contacts have all disappeared today.    On 'People' it says there is a technical issue.   Is there?   Will the contacts be restored - or not?

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  4. Anonymous
    2014-07-09T21:53:40+00:00

    Hi silverJen,

    Thank you for posting your concern here in Microsoft Community forum.

    I’m happy to assist you in recovering your lost contacts.

    Please be informed that there is no technical issue regarding loss of your contacts. I would like to ask if you have tried to restore your contacts. If not, please follow the steps on the link below on how to.

    **Contact Recovery**

    If the issue persists, feel free to contact us again.

    Thanks,

    Christina

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  5. Anonymous
    2014-07-10T07:17:50+00:00

    Chrisitina Bi  -  that link called 'contact recovery' gives me a 'server not found' page. 

    .

    And if it's to a page asking for all details, and last three emails, other used passwords etc then that is useless.

    As it happens a link was given by another person somewhere with a link to mobile outlook.  (Whoever thought of calling it 'outlook' should be fired.)   And this link to a mobile network (or whatever) restored my contacts.

    But this morning I had to log on when I normally stay signed in.

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