I've lost ALL of my contacts in Outlook.

Hi Roxy and Fatboy,

I apologize that it took us more time than usual to reply to your question. I'd be happy to assist you with your concern on your account.

From what I understand you've found out recently that you've lost all your contacts and you're unable to try to restore them because when you go to the People page, the toolbar is missing.

If so, it is possible that this issue occurs due to a problem with your browser. You can clear your browser’s cache and temporary internet files as an initial troubleshooting step to make sure that your browser’s settings are not causing your issue. For assistance in clearing cache and cookies on various browsers, go to this **link**.

This issue also occurs if you are using outdated browsers. We advise you to keep your web browsers up to date to get the most out of Outlook.com. If you’re not using an updated browser, some parts of Outlook.com might not work and it might not display properly. You can visit the article below for more information about the best browsers for Outlook.com:

Which browsers are supported by SkyDrive, People and Outlook.com?

You can try to view your contacts in our mobile site thru this **link******to determine whether your contacts were really deleted or not. To get back to the PC site, click the PC site located in the footer. Let us know the results.

If the issue persists, you can give us more information to isolate its cause by answering these questions:

• Does the same issue occur when accessing your account on a different browser/computer?
• Does the same issue occur when using a different Microsoft account on the same browser/computer?
• What is the type and version of the browser that you are using when you encountered this issue?
• Did you receive any error message? If yes, please include the exact error message in your reply.

In addition to that, please refer to the private message area that I've created where you can provide some information that we can use to investigate on this issue. Just click on the "You have a private reply to this message" link above your post to view the message.

Make sure that you are signed in to the forum to view the link.

We look forward to your response.

Thank you.

I am currently using Internet Explorer version 8, which is the latest version for my computer (Windows XP).  I cleared my cache according to your instructions (using the Tools menu and deleting temporary internet files). 

I am able to access my contacts when I access outlook through Firefox.

Another issue I have when accessing Outlook through IE is that when I move from Mail to People, each time I get this message: 

"The current webpage is trying to open a site in your trusted sites list.  Do you want to allow this?  Current site: https://mail.live.com  Trusted site: https://co1125.mail.live.com"  It does this 2x in a row -- I have to click "yes" both times to stay in Outlook.

When my Hotmail account was first changed to Outlook, I had my contacts.  It was a short time later (on or around 5/1/13) I noticed my contacts were missing.

I also have a problem with opening emails sent to me by our scanner in our office when I'm using Outlook.  I can receive and open all emails from everybody else, including attachments, but when I try to open the emails from our copier/scanner, I get an error message stating:

"Outlook wasn't able to complete this request.  Microsoft may contact you about any issues you report."

However, I have an email account with Yahoo.   I can open the copier/scanner emails in Yahoo.  Go figure!

I never had any of the above problems with my Hotmail account until it was changed to Outlook.

Any help you can provide would be appreciated.

Hi Roxy and Fatboy,

Thank you for the information that you have provided to us we will take note with those things.

It would be best to have Silverlight installed on your computer as well.

Can we try to upgrade your browser to Internet Explorer 9?

I hope this will help you with your concern and feel free to post back

Thank you.

I am using Windows 7, the latest browser, the most recent available KP's, Service Packs, .Net libraries etc...I log in a few days ago and all my email is gone, all my contacts are gone - the entire outlook.com is acting like its my first time in.

Sorry fellas but you really blew it on this one.

-LK

Hello LK,

You've reached Microsoft Community forum. It must have been hard on your part especially if you have lost very important emails and contacts on your account. Due to the nature of your concern that requires privacy,  we strongly recommend that you create your own personal thread for us to handle your concern directly.

Thank you for your cooperation.