I've lost ALL of my contacts in Outlook.

Anonymous
2013-04-29T20:12:45+00:00

Just noticed a day or so ago that I've lost all of my contacts/People in Outlook (I did not physically deleted them by mistake).  The Help window says to go to the People page, then in the menu bar click Manage, then click Restore Deleted Contacts.  Unfortunately, when I go into the People page, there is no MENU bar - nothing (except the funny wheel which directs me to the Help page).

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-09-17T03:04:18+00:00

    Kent P - or whoever is on duty tonight:

    I have done EXACTLY as you said, even putting my complaint on the "new forum" because you guys told me THIS THREAD was be DISCONNECTED and DISCONTINUED!.  REALLY? Seems to still be here.  And I am being completely ignored now on BOTH forums!!!

    This is unconscienable!  Fix the problem NOW!  I'm going to the FCC, or whichever regulating body you answer to, next.  Cutting and pasting everything here and sending it on.  I'm tired of being lied to, run in circles and having my case handled by apparently completely incompetent ......!  (Yes, see how many times you asked me to do what I had JUST DONE!  That's incompetence!)  FIX THE PROBLEM AND ANSWER BACK TO ME ASAP!!!!  This is beyond unprofessional!

    Oh, and there IS NO WAY TO RESPOND TO OR ASK QUESTIONS on the OTHER page!!!  So answer HERE!! In a private message if you wish, but someone ANSWER ME!! It's been FOUR MORE DAYS!  UGH!!

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  2. Anonymous
    2013-09-15T14:06:13+00:00

    Hi,

    Please provide the screenshot we need to investigate the cause of the issue.

    Provide it to the private message created by Johan\_d.

    We are looking forward to your response.

    Thank you

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  3. Anonymous
    2013-09-15T13:55:05+00:00

    Hi,

    Please see my private message.

    Thank you

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  4. Anonymous
    2013-09-15T12:22:35+00:00

    I have responded to your private message but I don't think you actually get it. I had full access last week then the very next day after sending several emails the day before the entire contact list was gone. I posted on this site September 12th which was the day the contacts went missing. The previous day it was fine as I stated in my initial question. Telling me that my 30 days has elapsed is an apparent lack of understanding on your part. I even in my sent folders have several emails that I have sent out in the past week using my contacts. SO there is NO way the 30 days has elapsed. Trying to use that as a way to not help or solve my issue that is an apparent issue on your end is not cool. Your system deleted all of my contacts and all of the people on this thread, solve the issue/error rather than blamming users and hiding under some **** like it's been 30 days. It hasn't even been a week. SO disappointing. I want a resolution. It took days for you to even respond and you didn't even read my question because you are telling me in the private message my 30 days have expired. Who wouldn't know within 30 days that their contacts were gone??? This is my only email address. Solve the issue.

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  5. Anonymous
    2013-09-15T08:24:13+00:00

    You know thats the problem with customer service-it is so impersonal. You are the third or fourth technition to attempt to handle my case and by that time you have no idea what my issue is. And I am not going to get drawn in to more anguish by explaining it again. Take your snips and your screenshots and shovel it.

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