I've lost ALL of my contacts in Outlook.

Anonymous
2013-04-29T20:12:45+00:00

Just noticed a day or so ago that I've lost all of my contacts/People in Outlook (I did not physically deleted them by mistake).  The Help window says to go to the People page, then in the menu bar click Manage, then click Restore Deleted Contacts.  Unfortunately, when I go into the People page, there is no MENU bar - nothing (except the funny wheel which directs me to the Help page).

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-05-02T06:43:02+00:00

    Hi Roxy and Fatboy,

    I apologize that it took us more time than usual to reply to your question. I'd be happy to assist you with your concern on your account.

    From what I understand you've found out recently that you've lost all your contacts and you're unable to try to restore them because when you go to the People page, the toolbar is missing.

    If so, it is possible that this issue occurs due to a problem with your browser. You can clear your browser’s cache and temporary internet files as an initial troubleshooting step to make sure that your browser’s settings are not causing your issue. For assistance in clearing cache and cookies on various browsers, go to this **link**.

    This issue also occurs if you are using outdated browsers. We advise you to keep your web browsers up to date to get the most out of Outlook.com. If you’re not using an updated browser, some parts of Outlook.com might not work and it might not display properly. You can visit the article below for more information about the best browsers for Outlook.com:

    Which browsers are supported by SkyDrive, People and Outlook.com?

    You can try to view your contacts in our mobile site thru this **link******to determine whether your contacts were really deleted or not. To get back to the PC site, click the PC site located in the footer. Let us know the results.

    If the issue persists, you can give us more information to isolate its cause by answering these questions:

    • Does the same issue occur when accessing your account on a different browser/computer?
    • Does the same issue occur when using a different Microsoft account on the same browser/computer?
    • What is the type and version of the browser that you are using when you encountered this issue?
    • Did you receive any error message? If yes, please include the exact error message in your reply.

    In addition to that, please refer to the private message area that I've created where you can provide some information that we can use to investigate on this issue. Just click on the "You have a private reply to this message" link above your post to view the message.

    Make sure that you are signed in to the forum to view the link.

    We look forward to your response.

    Thank you.

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