Google chat not working in Outlook.com

Anonymous
2013-10-02T06:23:24+00:00

Hello!

In the messaging pane in Outlook.com, at the bottom it gave me option "Add people to chat with" and mentioned "Google contacts" below it. I clicked on it, and approved the permission Outlook.com required. It sent me an email that the connection was successful. However, I'm not seeing my Google contacts in Outlook.com, instead it's still giving me the same option "Add people to chat with" and "Google contacts" is still in the list. At the bottom of the pane, I see "Connected to" and there are icons for Windows Live Messenger and Facebook only, not Google.

When I goto people.live.com, at top-right of the screen It says "Connected to" and shows icon of Google also, along with Windows Live Messenger and Facebook. But still in the messaging pane, there is no Google icon.

When I click on the gear icon in People, I can see "Google" in the "Filter all contacts" list, but when I uncheck others and keep only Google checked, there are no contacts appearing.

When I click on my name at top-right in the menu bar, there is no option of Google chat in "Available on > ", only Facebook chat On/Off is visible.

I have tried using different web browsers, and also removed the Google connection from Outlook.com, revoking the access from Google, and reestablished everything from a scratch, the scenario is still the same.

Please solve my issue asap!

Thank you!

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2014-07-01T04:42:18+00:00

    Hi MichelBedard940,

    Thank you for contacting Outlook.com support.

    We understand that the contacts from Google does not show contact name and it status on web messenger. For initial troubleshooting step, we recommend that you optimize your browser. This is to determine whether the issue is cause by corruption in the temporary internet files or in other cached information that is used by your browser. Please

    refer to the links below for steps how to optimize browser.

    How to optimize Internet Explorer

    For other browser, click here.

    We also advise that you try to use another browser and computer to check if you will encounter the same issue. This will help us isolate the problem and if this is a browser specific issue.

    If you are experiencing same issue, we would like to know if this happens with a specific Google contact or all Google contacts.

    Lastly, please try removing and re-adding your Google account on Outlook.com and check if issue persists.

    Let us know how it goes.

    Regards!

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  2. Anonymous
    2014-08-18T22:42:21+00:00

    I, too, am having this problem. Here's a break down:

    • Have Google account integrated with Outlook.com
    • The Google account is a Google Apps for Business account
    • Have opened the IM pane in Outlook.com and see notice to add Facebook and Google
    • Have clicked on Google and authenticated the service (I do not use Facebook)
    • Have received notification that Google is connected and that it might take a few minutes to work
    • Have waited for many, many weeks to nothing
    • Have removed Google account and re-added
    • Have cleared all cookies and cached data from Chrome, Firefox, and Internet Explorer
    • Have tried the same process in Chrome, Firefox, and Internet Explorer (using 11, btw)
    • Have removed and reinstalled Chrome and Firefox
    • Have performed chkdsk /F with admin privs
    • Have run Chrome with admin privs
    • Google contacts do not appear
    • My IM presence appears online, but I cannot send or receive messages
    • I only receive messages when I start Trillian

    Despite everything I have done, it will not work. I have contacted Microsoft Support and have opened a service ticket. The engineer remotely connected to my computer and was unable to determine why nothing was working. 

    Here are some things you can do:

    1. Post updates, even reports of no updates, in a timely fashion.
    2. Stop apologizing and just give us information.
    3. Assign someone who can do something to be the owner of this problem.
    4. Get it fixed as soon as possible.
    5. If you can't fix it, remove it from Outlook.com.

    This may not be a priority to you, but we are asking for help because it's important to us. When something is important to people you users, it's helpful to pay attention. 

    Thank you. -TC

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  3. Anonymous
    2014-08-20T02:50:06+00:00

    Hi,

    Welcome to Microsoft Community.

    It seems that your Google contacts do not appear on Outlook.com messenger even after removing and reconfiguring the account, clearing cache and reinstalling browsers, let me help you with your case. As our next action, we would need you to provide some information so we can move to the next phase of your issue.

    I've initiated a private message, you can post the required info there.

    Please sign-in to this website in order to see the Private Message tab where you can provide the required information. We also need you to reply back to this post if you already provided the information in the private data area. This will help facilitate our actions regarding your issue.

    Thank you

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  4. Anonymous
    2014-08-21T00:24:18+00:00

    Hello Tyler,

    Thank you for getting back to us.

    I have replied to your private message. Kindly make sure that you're currently signed in to view my response.

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  5. Anonymous
    2014-08-23T20:50:31+00:00

    Hi Tyler,

    Thank you for getting back to us and for granting us permission to access your account, we really appreciate it. 

    Now we can fully investigate your affected account. Therefore, I will now be escalating your concern to our support specialist to start with a much deeper investigation. We will immediately update this thread once we heard instructions from them. 

    We ask for your patience at the moment while investigation is in progress. Thank you and have a great day.

    Kindest regards,

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