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Hello!
In the messaging pane in Outlook.com, at the bottom it gave me option "Add people to chat with" and mentioned "Google contacts" below it. I clicked on it, and approved the permission Outlook.com required. It sent me an email that the connection was successful. However, I'm not seeing my Google contacts in Outlook.com, instead it's still giving me the same option "Add people to chat with" and "Google contacts" is still in the list. At the bottom of the pane, I see "Connected to" and there are icons for Windows Live Messenger and Facebook only, not Google.
When I goto people.live.com, at top-right of the screen It says "Connected to" and shows icon of Google also, along with Windows Live Messenger and Facebook. But still in the messaging pane, there is no Google icon.
When I click on the gear icon in People, I can see "Google" in the "Filter all contacts" list, but when I uncheck others and keep only Google checked, there are no contacts appearing.
When I click on my name at top-right in the menu bar, there is no option of Google chat in "Available on > ", only Facebook chat On/Off is visible.
I have tried using different web browsers, and also removed the Google connection from Outlook.com, revoking the access from Google, and reestablished everything from a scratch, the scenario is still the same.
Please solve my issue asap!
Thank you!
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Tyler Regas,
Thank you for posting back with the information needed.
I've sent you a private message. Please check.
Regards,
Ace.
Hi Tyler.
I just want to inform you that I've replied on your post in the private message. Please check it out.
Thanks!
was there ever a solution released? I'm having the exact same issue.
Nope. There was never a solution. I worked with "support" offline for a while and it never went anywhere. They eventually lost interest. It's weird how, most of the time, I get the support from Microsoft that I need, but on a little too frequent an occasion they just drop the ball.
So, just out of curiosity, is your Google account just a generic Gmail account or is it a Google Apps account? Mine is a Google Apps account. I have removed it and tried a Gmail account I maintain, and it still didn't work. I'm just wondering if Google Apps breaks it the first time and ruins it for any additional fun.
Its a regular google account and all of a sudden I could no longer use the gchat in outloook.com I deleted/added the Google connection a dozen times to no avail.