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Hello!
In the messaging pane in Outlook.com, at the bottom it gave me option "Add people to chat with" and mentioned "Google contacts" below it. I clicked on it, and approved the permission Outlook.com required. It sent me an email that the connection was successful. However, I'm not seeing my Google contacts in Outlook.com, instead it's still giving me the same option "Add people to chat with" and "Google contacts" is still in the list. At the bottom of the pane, I see "Connected to" and there are icons for Windows Live Messenger and Facebook only, not Google.
When I goto people.live.com, at top-right of the screen It says "Connected to" and shows icon of Google also, along with Windows Live Messenger and Facebook. But still in the messaging pane, there is no Google icon.
When I click on the gear icon in People, I can see "Google" in the "Filter all contacts" list, but when I uncheck others and keep only Google checked, there are no contacts appearing.
When I click on my name at top-right in the menu bar, there is no option of Google chat in "Available on > ", only Facebook chat On/Off is visible.
I have tried using different web browsers, and also removed the Google connection from Outlook.com, revoking the access from Google, and reestablished everything from a scratch, the scenario is still the same.
Please solve my issue asap!
Thank you!
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Tyler.
We appreciate your patience regarding this matter.
I just want to inform you that I've replied on your post in the private message. Please check it out.
Thanks!
Hi Tyler,
Thank you for being so cooperative in resolving this issue.
I have re-escalated this case to our Support Specialist. We'll inform you immediately once we got any updates from them.
Your patience and understanding is greatly appreciated.
Thanks,
Lei
Lei,
Thank you and I appreciate your efforts both on the forums and regarding this particular issue. I am, however, utterly befuddled as to why this is even a problem. Google has long made their APIs available to developers and Chat works just fine with Trillian, IM+, and a range of other multi-transport clients.
I can understand a day or so. A week would be tolerable, if frustrating. Months, however? Ridiculous.
More information, please. Tell us what's really going on.
Thank you,
Tyler
Hi Tyler,
We apologize for the inconvenience. I have reviewed the case and apparently we haven't received any update from the Escalation team. This issue is a case to case basis so we can't specify what is causing this issue. As soon as we received an update from the escalation team, we will quickly inform you by updating this thread.
We appreciate your patience and cooperation on this issue.
Regards,
Neil S.
Hi,
I have a sent you a message on your private message tab. To check it, you must be sign in to your Microsoft Community account, click You have a private message" at the top of your post.
Have us notified here on the public thread once you are done replying to our message.
Regards,