Google chat not working in Outlook.com

Hello!

Thank you for replying. I began to give up my hopes that my issue(s) is/are going to get solved anytime soon. I've also already started a thread with my Skype problem:

http://answers.microsoft.com/en-us/windowslive/forum/mail-im/skype-chat-working-only-in-skydrivecom/caf54d4f-a285-495c-8cf1-ec32cfd02fa3

But it seems Microsoft Support, once very responsible and reliable, is now starting to take their users for granted these days. I never thought I'd be saying this for the company I've stayed loyal to for over a decade, but I'm really not happy or satisfied at all these days. Recently, I've posted issues regarding closed account's calendar notifications, TSV single-use code problem, Google Chat, Skype chat, etc., but none of my issues got solved, or had proper response in time, or sometimes, any response at all! Some of the old issues are still lying dead waiting to receive a response.

Every time a moderator replies, there is an apology statement. But that's all to it. I totally understand that in this particular issue, Forum Moderators are themselves waiting for response from Support Specialist. But to users, you all are part of the same Microsoft family. Any carelessness from one team or another is on the name Microsoft. And at least the issues not escalated to Support Specialist, they are responsibilities of Forum Moderators, which is not being taken care of as well.

For the Skype issue hyperlinked, access to my account is required. First they delayed answering my questions regarding taking over the access (again with apology statement). And then when I had the perfect duration when I wouldn't be having access to internet, and granted the moderators permission to access it, there is again no solution or any reply at all...and that duration has now elapsed. Taking over my account now will have adverse effects on my other tasks.

Seriously, please give priority to issues that are being discussed with user for quite some time, as the user gets frustrated when it takes so long to get a little thing solved.

Hi Prateek.Jain,

Thank you for posting back here in Microsoft Community. We are glad to assist you again with your concern.

First of all we would like to apologize for the late response. We understand that you are having issue with your Skype and Google Chat in Outlook.com web messenger.

We have checked your support request and we found that the Google Chat issue in Outlook.com is currently under investigation. Once the update about the status of your issue become available, we will inform you via this thread.

About your issue with Skype via Outlook.com messenger, you need to wait until your Google Chat issue in web messenger to be solved.

If you cannot wait, we suggest you to create a new thread so we can investigate and escalate it. Kindly provide the link of this thread on your Skype thread, since you already provided some information here and the next Forum Moderator will be able to check it easily.

If you have any further questions feel free to ask.

Regards,

Carissa J.

Hello!

Is my issue still under consideration? It has been half a month now and I haven't received any reply or solution.

I'm facing other issues in web messenger as well (such as Skype connecting only in SkyDrive.com, and the chat history not appearing in messaging pane of Outlook.com & People's page). I am waiting for my Google chat issue to get solved first so I can report these, as I suspect that these could be temporary problems occurring in my account due to debugging by Support Specialist team.

Hi,

I've escalated your issue to our support specialist. Your cooperation is highly appreciated.

Thanks!

Hello Kent_P!

I've provided the details you've asked.

Regards,