Google chat not working in Outlook.com

Anonymous
2013-10-02T06:23:24+00:00

Hello!

In the messaging pane in Outlook.com, at the bottom it gave me option "Add people to chat with" and mentioned "Google contacts" below it. I clicked on it, and approved the permission Outlook.com required. It sent me an email that the connection was successful. However, I'm not seeing my Google contacts in Outlook.com, instead it's still giving me the same option "Add people to chat with" and "Google contacts" is still in the list. At the bottom of the pane, I see "Connected to" and there are icons for Windows Live Messenger and Facebook only, not Google.

When I goto people.live.com, at top-right of the screen It says "Connected to" and shows icon of Google also, along with Windows Live Messenger and Facebook. But still in the messaging pane, there is no Google icon.

When I click on the gear icon in People, I can see "Google" in the "Filter all contacts" list, but when I uncheck others and keep only Google checked, there are no contacts appearing.

When I click on my name at top-right in the menu bar, there is no option of Google chat in "Available on > ", only Facebook chat On/Off is visible.

I have tried using different web browsers, and also removed the Google connection from Outlook.com, revoking the access from Google, and reestablished everything from a scratch, the scenario is still the same.

Please solve my issue asap!

Thank you!

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-10-09T16:12:33+00:00

    The account is an @gmail account.

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  2. Anonymous
    2013-10-09T15:58:22+00:00

    I am following this thread because I have the same issue.  When there is a solution I hope someone posts it in this thread. Thank you.

    They're still trying to find out the problem. I'll inform here if the issue gets resolved.

    By the way, are you having this problem when connecting a @gmail.com Google account or non-gmail Google account?

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  3. Anonymous
    2013-10-09T14:36:28+00:00

    I am following this thread because I have the same issue.  When there is a solution I hope someone posts it in this thread. Thank you.

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  4. Anonymous
    2013-10-09T14:20:13+00:00

    Hi Prateek.Jain,

    I've replied on the private message section. You need to be signed in to the Microsoft Community forum to view the link. Just click on "You have a private reply to this message" link just above your post to view the message.

    Thank you.

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  5. Anonymous
    2013-10-09T07:41:17+00:00

    Hi Prateek,

    I have replied to your private message.  Please check it out. 

    Thanks!

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