Google chat not working in Outlook.com

Anonymous
2013-10-02T06:23:24+00:00

Hello!

In the messaging pane in Outlook.com, at the bottom it gave me option "Add people to chat with" and mentioned "Google contacts" below it. I clicked on it, and approved the permission Outlook.com required. It sent me an email that the connection was successful. However, I'm not seeing my Google contacts in Outlook.com, instead it's still giving me the same option "Add people to chat with" and "Google contacts" is still in the list. At the bottom of the pane, I see "Connected to" and there are icons for Windows Live Messenger and Facebook only, not Google.

When I goto people.live.com, at top-right of the screen It says "Connected to" and shows icon of Google also, along with Windows Live Messenger and Facebook. But still in the messaging pane, there is no Google icon.

When I click on the gear icon in People, I can see "Google" in the "Filter all contacts" list, but when I uncheck others and keep only Google checked, there are no contacts appearing.

When I click on my name at top-right in the menu bar, there is no option of Google chat in "Available on > ", only Facebook chat On/Off is visible.

I have tried using different web browsers, and also removed the Google connection from Outlook.com, revoking the access from Google, and reestablished everything from a scratch, the scenario is still the same.

Please solve my issue asap!

Thank you!

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-10-19T07:10:42+00:00

    Hi Prateek.Jain,

    It's a pleasure to assist you with your concern. For further isolation of this concern, please verify if the you were able to use the Web messaging option in People, SkyDrive and Calendar page.

    If not, kindly provide us the screenshot of the following pages (People, SkyDrive and Calendar) showing that web messaging in this services is not available via private message area. Please click on “You have a private reply to this message" link just above your post to view the message. Note that you need to be signed in to the Microsoft Community forum to view the link.

    Thank you.

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  2. Anonymous
    2013-10-15T05:13:31+00:00

    Hello Judith_C.!

    I'll start a new thread regarding the Skype's display name issue, after the Support Specialists solve the problem with Google chat. I don't want it to interfere with the bigger problem at hand.

    Thanks!

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  3. Anonymous
    2013-10-15T04:14:46+00:00

    Hi Prateek.Jain,

    Thank you for bringing up this issue to us.

    We would like you to provide us a screenshots of this issue for reference for us to further investigate and add it to your escalated issue:

    • Screenshot of the contact on Skype showing the displayed name.
    • Screenshot of the contact on Facebook showing the displayed name.
    • Screenshot of Outlook.com Messenger showing that the contact is available on Facebook but is showing the Skype displayed name.

    Kindly upload the screenshots in the private message area.

    We look forward to your response.

    Regards,

    Judith

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  4. Anonymous
    2013-10-14T06:57:19+00:00

    Hello!

    This is not the kind of solution I've expected. I have already tried unmerging the Skype contact, and it did displayed the name properly after that. But I still want the contact to stay merged, rather than displaying different entries for same person.

    It's not very big issue though. But do forward this as my feedback to the Contacts team, so they can see into this bug for general public.

    I'll wait for the response from the support specialists regarding my Google chat issue.

    Thanks!

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  5. Anonymous
    2013-10-14T06:21:22+00:00

    Hi,

    Thanks for reporting that after merging a contact with a Skype and Facebook account, you received a different display. Let me see how I can help you.

    First of all, I would like to inform you that we have not yet received any updates to the escalated ticket of your issue. We will immediately let you know here once an update has been released.

    With regards to your issue on the said bug, I advise that you unmerge them to avoid getting this display. You can use the steps below to unmerge them:

    1. Go to People.live.com.
    2. Click on the said contact and tick the box before it
    3. Click on the Link at the upper corner of the page.
    4. Click which X symbol you wish to remove the link of the said contact.

    We look forward to hearing from you if you have other questions.

    Thanks!

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