Google chat not working in Outlook.com

Anonymous
2013-10-02T06:23:24+00:00

Hello!

In the messaging pane in Outlook.com, at the bottom it gave me option "Add people to chat with" and mentioned "Google contacts" below it. I clicked on it, and approved the permission Outlook.com required. It sent me an email that the connection was successful. However, I'm not seeing my Google contacts in Outlook.com, instead it's still giving me the same option "Add people to chat with" and "Google contacts" is still in the list. At the bottom of the pane, I see "Connected to" and there are icons for Windows Live Messenger and Facebook only, not Google.

When I goto people.live.com, at top-right of the screen It says "Connected to" and shows icon of Google also, along with Windows Live Messenger and Facebook. But still in the messaging pane, there is no Google icon.

When I click on the gear icon in People, I can see "Google" in the "Filter all contacts" list, but when I uncheck others and keep only Google checked, there are no contacts appearing.

When I click on my name at top-right in the menu bar, there is no option of Google chat in "Available on > ", only Facebook chat On/Off is visible.

I have tried using different web browsers, and also removed the Google connection from Outlook.com, revoking the access from Google, and reestablished everything from a scratch, the scenario is still the same.

Please solve my issue asap!

Thank you!

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-10-08T19:20:38+00:00

    Hi Prateek Jain,

    I have replied in the private message area.

    Please sign in to this website to see the private message tab.

    Thank you.

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  2. Anonymous
    2013-10-04T21:40:52+00:00

    Hi Prateek.Jain,

    Thank you for your patience on this issue. I understand that you are having issue getting your Google contacts in Outlook.com. For that concern, I have escalated the issue to our Senior Support for further investigation. We will notify you as soon as an update has been provided.

    Your patience is greatly appreciated. Feel free to post if you have other concern.

    Regards!

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  3. Anonymous
    2013-10-04T07:57:12+00:00

    Hi Prateek.Jain,

    I have sent you a private message, take note that you need to login to view the private tab.

    Thanks!

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  4. Anonymous
    2013-10-03T21:24:03+00:00

    Hi,

    I have replied to your message in the private message area. Please do not forget to sign into this page to view the message.

    Thank you.

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  5. Anonymous
    2013-10-02T19:48:01+00:00

    Hi,

    Welcome to Microsoft Community.

    I'm happy to help you with your concern.

    I understand that you're having issues chatting with your Google contacts in Outlook.com.

    We would like to ask you to provide us a screenshot of your People page showing that there is no Google contacts appearing after filtering it to only show Google contacts.

    Kindly provide the screenshot in the private message area.

    Note: You need to log in your Microsoft account to view the private message area.

    We are looking forward to you reply.

    Thank you.

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