Outlook.com App Frequently Prompts For Re-Login

Anonymous
2013-04-23T23:55:07+00:00

First of all, I want to say that I was excited to see the new rebranding.  I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app.  I have push notifications enabled, and am frequently being told that my account requires re-login.  I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password.  I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field.  It then accepts my login, where I am prompted to choose permissions, then it takes me to the app.  Though it was happening every time at first, it's since started only happening about half the time.  So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app.  But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2013-05-23T03:44:56+00:00

    Hi Nicholasgig,

    Thank you for provding the needed app's logs.

    Before we escalate your concern to our Support Specialist, please provide the following first for further investigation:

    •Did you already try to uninstall and reinstall the application from your mobile device?

    •How about trying a different account in the app, did the issue re-occur?

    •What is the mobile device type and OS version that you're using?

    We're looking forward on your response. We appreciate your cooperation.

    Regards,

    Levi

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  2. Anonymous
    2013-05-23T05:40:58+00:00

    Escalate YOUR problem? tens of THOUSANDS have this problem...and the "alert" at the beginning lists an "access" problem...this is a constant and repetitive LOGIN issue.  We can ACCESS our accounts...we are required to REAUTHENTICATE constantly! 

    Hi Nicholasgig,

     

    Thank you for provding the needed app's logs.

     

    Before we escalate your concern to our Support Specialist, please provide the following first for further investigation:

    •Did you already try to uninstall and reinstall the application from your mobile device?

    •How about trying a different account in the app, did the issue re-occur?

    •What is the mobile device type and OS version that you're using?

     

    We're looking forward on your response. We appreciate your cooperation.

     

    Regards,

    Levi

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  3. Anonymous
    2013-08-05T20:08:37+00:00

    Holy for effing sake! Look- instead of shitt-y canned responses, how bout you escalate this to a real technical dept so as to get this truly fixed once and for all. Or is MSFT actively trying to kill its email client. If yes please let me know and I will move over to gmail.

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  4. Anonymous
    2013-08-06T00:10:24+00:00

    Hi anim8rs8r,

    Thank you for following up this matter. I understand how you're feeling about having no solution posted in this thread about the Outlook.com app for phone frequently asking to re-login issue. I'm here to assist you.

    Can you please verify if you have enabled the two-step verification of your account? If yes, then please try to temporarily disable it as it might be contributing to the problem. Please check if the problem would persist. In case yes, then try reinstalling the Outlook.com app again.

    We look forward to your reply.

    Regards,

    Raymond

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  5. Anonymous
    2013-08-12T19:04:55+00:00

    I am having the same problem as the others.  I am not sure what you mean by the two step verification but all I know is that I re-log in and then get logged out within hours.  Everything works fine while I'm logged in.  This problem has gotten much worse recently and this was confirmed by T-Mobile.

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