Outlook.com App Frequently Prompts For Re-Login

Anonymous

First of all, I want to say that I was excited to see the new rebranding. I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app. I have push notifications enabled, and am frequently being told that my account requires re-login. I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password. I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field. It then accepts my login, where I am prompted to choose permissions, then it takes me to the app. Though it was happening every time at first, it's since started only happening about half the time. So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app. But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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62 answers

Anonymous

2013-05-21T02:54:46+00:00

you want my logs? same issues as above.
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Anonymous

2013-05-21T14:45:24+00:00

I'm having same problem also. It has really screwed my business up. I can bypass the relogin by hitting the back button when I see the relogin prompt. However I just found out last night that non of my emails sent so I had about 3 weeks of emails sitting in the outbox until I re-entered my password last night and then it sent them all. I need to go to work and don't have time to try this log stuff. Fix the app please.
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Anonymous

2013-05-22T02:20:32+00:00

Hi Nicholasgig,

Welcome to the Microsoft Community forum. I'm happy to assist you on the problem with your Outlook.com app constantly asking for re-login. Did you already tried to uninstall and reinstall the application on your mobile device? How about trying a different account in the app, did the issue re-occur? Please also provide the mobile device type and OS version that you are using.

I have also provided a private message where you can upload the logs. Please make sure that you are signed in to this website to see the private message notification link.

We look forward to your reply.

Thank you!
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Anonymous

2013-05-22T02:39:43+00:00

logs are in a private reply.
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Anonymous

2013-05-22T03:09:14+00:00

You have got to be kidding me.

MS is giving augoresponses to this issue after a month?

Someone needs to hold someone accountable for the problem AND the way they are handling it too!

Hi Nicholasgig,

Welcome to the Microsoft Community forum. I'm happy to assist you on the problem with your Outlook.com app constantly asking for re-login. Did you already tried to uninstall and reinstall the application on your mobile device? How about trying a different account in the app, did the issue re-occur? Please also provide the mobile device type and OS version that you are using.

I have also provided a private message where you can upload the logs. Please make sure that you are signed in to this website to see the private message notification link.

We look forward to your reply.

Thank you!
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1 person found this answer helpful.

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