Outlook.com App Frequently Prompts For Re-Login

Anonymous
2013-04-23T23:55:07+00:00

First of all, I want to say that I was excited to see the new rebranding.  I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app.  I have push notifications enabled, and am frequently being told that my account requires re-login.  I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password.  I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field.  It then accepts my login, where I am prompted to choose permissions, then it takes me to the app.  Though it was happening every time at first, it's since started only happening about half the time.  So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app.  But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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  2. Anonymous
    2013-05-07T04:37:31+00:00

    I am having the same problem.

    Do you want to see my logs?

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  3. Anonymous
    2013-05-07T05:33:18+00:00

    I am having the same problem on my Huawei Mercury smartphone. I've tried to re-login, then uninstalled and installed the Outlook app, but a few moments after successfully validating my credentials, I got another warning requiring me to re-login. I can't even compile the log per the moderator's instructions because I can't even log in. The moment I log in, I get the famous "Account xxxxx requires re-login".

    Please help!

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  4. Anonymous
    2013-05-07T06:06:14+00:00

    "1. It's possible that using a long password when accessing/setting up your account  may have caused the issue due to mobile's character limits."

    I don't buy this.   My password is 8 characters, which if I am correct is the minimum required. Changing our password is not a resolution.

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  5. Anonymous
    2013-05-07T10:14:25+00:00

    Hi everyone,

     

    Thank you for provding a detailed description of your issue regarding the Outlook.com app prompting for re-login.

     

    To help us in the investigation, please provide the logs of your app. Refer to the steps below:

     

    1.Start Outlook.com's app

    2.In the message list view, click the "..." in the bottom right of the screen

    3.Tap the "Settings" option

    4.Tap the "General" option at the top

    5.Scroll down and tap the "Support tools" option

    6.Tap "Log level" and choose "Fine trace"

    7.Delete/Remove the account and sign back in.

    8.Go back to support tools

    9.Tap the "Send logs" option

    10.Email the logs to an accessible email address.

    11.Log in to that email address and download the attachment.

    After getting the logs, upload it on the private message I've created for you.

     

    Note: You can open the private message by clicking the red link above your post that says "You have a private reply to this message."

     

    @a_c_967

     

    To answer your inquiries,

     

    1. It's possible that using a long password when accessing/setting up your account  may have caused the issue due to mobile's character limits.

     

    2.  Yes, "using another account" means setting up a different Outlook.com account for testing purposes.

     

    1. Since you're using your phone's network, I suggest that you try connecting to the Internet via Wi-fi and see if issue will persist.

     

    In addition, please also provide your app's logs for further investigation.

     

     

    Regards,

    Levi

     

    Seeing as this reply is directed at 'everyone' i have followed you steps, but as i have not received a private message (because you indicated at that stage it was directed at the original writer) i would like to know an email address to send my logs.

    For the record, i have had no issue with outlook since updating approx 1 month ago.  my issues started this morning.  I have not updated password or version.  i have cleared cache from all applications on my phone and reinstalled. 

    I am also getting a message that tells me the that an application called 'ChatON' has stopped every time i try to do anything with the outlook app to retrieve this information for you.

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