Outlook.com App Frequently Prompts For Re-Login

Hi everyone,

Thanks for posting your inquiry here in the Microsoft Community (mobile) forum. I understand your frustration regarding the login issue that you're encountering in the the Outlook.com application.

I would like to inform you that I have forwarded this issue to our Support Specialists for further review and investigation. We appreciate your patience and cooperation. We will get back to you once we hear back from them.

If you have other things in mind that might help while we’re doing the investigation, please don’t hesitate to post it here.

Thank you.

Thanks everyone for their help and suggestions.  Here is a little more information about the problem:  I have had two Windows "live" accounts for several years.  I use these two accounts on my home computer and on two HTC "Incredible" mobile phones.  I never had this problem until the Outlook upgrade.  I have this problem on both phones (it's quite random, every 2 or 3 days), It happens on both "Live" accounts on both phones.  I have changed passwords to something simple as it is a bit difficult to keep logging in.  I will try to send in the logs as suggested.  I also have a g-mail account, it has never been an issue.

Hi everyone,

 

Thank you for provding a detailed description of your issue regarding the Outlook.com app prompting for re-login.

 

To help us in the investigation, please provide the logs of your app. Refer to the steps below:

 

1.Start Outlook.com's app

2.In the message list view, click the "..." in the bottom right of the screen

3.Tap the "Settings" option

4.Tap the "General" option at the top

5.Scroll down and tap the "Support tools" option

6.Tap "Log level" and choose "Fine trace"

7.Delete/Remove the account and sign back in.

8.Go back to support tools

9.Tap the "Send logs" option

10.Email the logs to an accessible email address.

11.Log in to that email address and download the attachment.

After getting the logs, upload it on the private message I've created for you.

 

Note: You can open the private message by clicking the red link above your post that says "You have a private reply to this message."

 

@a_c_967

 

To answer your inquiries,

 

1. It's possible that using a long password when accessing/setting up your account  may have caused the issue due to mobile's character limits.

 

2.  Yes, "using another account" means setting up a different Outlook.com account for testing purposes.

 

3. Since you're using your phone's network, I suggest that you try connecting to the Internet via Wi-fi and see if issue will persist.

 

In addition, please also provide your app's logs for further investigation.

 

 

Regards,

Levi

 

Seeing as this reply is directed at 'everyone' i have followed you steps, but as i have not received a private message (because you indicated at that stage it was directed at the original writer) i would like to know an email address to send my logs.

For the record, i have had no issue with outlook since updating approx 1 month ago.  my issues started this morning.  I have not updated password or version.  i have cleared cache from all applications on my phone and reinstalled. 

I am also getting a message that tells me the that an application called 'ChatON' has stopped every time i try to do anything with the outlook app to retrieve this information for you.

"1. It's possible that using a long password when accessing/setting up your account  may have caused the issue due to mobile's character limits."

I don't buy this.   My password is 8 characters, which if I am correct is the minimum required. Changing our password is not a resolution.

I am having the same problem on my Huawei Mercury smartphone. I've tried to re-login, then uninstalled and installed the Outlook app, but a few moments after successfully validating my credentials, I got another warning requiring me to re-login. I can't even compile the log per the moderator's instructions because I can't even log in. The moment I log in, I get the famous "Account xxxxx requires re-login".

Please help!