Outlook.com App Frequently Prompts For Re-Login

Anonymous
2013-04-23T23:55:07+00:00

First of all, I want to say that I was excited to see the new rebranding.  I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app.  I have push notifications enabled, and am frequently being told that my account requires re-login.  I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password.  I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field.  It then accepts my login, where I am prompted to choose permissions, then it takes me to the app.  Though it was happening every time at first, it's since started only happening about half the time.  So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app.  But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-05-21T14:45:24+00:00

    I'm having same problem also.  It has really screwed my business up. I can bypass the relogin by hitting the back button when I see the relogin prompt.  However I just found out last night that non of my emails sent so I had about 3 weeks of emails sitting in the outbox until I re-entered my password last night and then it sent them all.  I need to go to work and don't have time to try this log stuff.  Fix the app please.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2013-05-21T02:54:46+00:00

    you want my logs? same issues as above.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-05-11T03:01:08+00:00

    Hi HeatherGolladay and Melissa Waldrup-Old,

    @ HeatherGolladay,

    Thank you for waiting. I would like to inform you that our Support Specialist had already responded and would like you to confirm the following for further investigation:

    •Are you experiencing the same exact issue about being prompted to re-log in?

    •Did you already try to uninstall and reinstall the application from your mobile device?

    •How about trying a different account in the app, did the issue re-occur?

    •What is the mobile device type and OS version that you're using?

    @Melissa Waldrup-Old,

    I understand that you're having issues accessing your account on Outlook.com app.

    Before we proceed with our investigation, please also provide answers to the inquiries I have asked HeatherGolladay.

    We're looking forward on your response. We appreciate your cooperation.

    Regards,

    Levi

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-05-10T19:10:03+00:00

    This issue has actually gotten somewhat better since my original post.  It was first happening several times a day for about two weeks, now it's only happening once every few days.  But it is still happening.

    Device:  Samsung Galaxy S III

    Carrier:  Verizon

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-05-10T05:52:46+00:00

    Hi HeatherGolladay,

    Thank you for providing the information we asked. I will forward this to our Support Specialist for further investigation. Please wait for an update.

    We appreciate your cooperation on this.

    Regards,

    Levi

    Was this answer helpful?

    0 comments