Outlook.com App Frequently Prompts For Re-Login

Anonymous

First of all, I want to say that I was excited to see the new rebranding. I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app. I have push notifications enabled, and am frequently being told that my account requires re-login. I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password. I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field. It then accepts my login, where I am prompted to choose permissions, then it takes me to the app. Though it was happening every time at first, it's since started only happening about half the time. So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app. But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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62 answers

Anonymous

2013-05-23T05:40:58+00:00

Escalate YOUR problem? tens of THOUSANDS have this problem...and the "alert" at the beginning lists an "access" problem...this is a constant and repetitive LOGIN issue. We can ACCESS our accounts...we are required to REAUTHENTICATE constantly!

Hi Nicholasgig,

Thank you for provding the needed app's logs.

Before we escalate your concern to our Support Specialist, please provide the following first for further investigation:

•Did you already try to uninstall and reinstall the application from your mobile device?

•How about trying a different account in the app, did the issue re-occur?

•What is the mobile device type and OS version that you're using?

We're looking forward on your response. We appreciate your cooperation.

Regards,

Levi
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Anonymous

2013-05-23T03:44:56+00:00

Hi Nicholasgig,

Thank you for provding the needed app's logs.

Before we escalate your concern to our Support Specialist, please provide the following first for further investigation:

•Did you already try to uninstall and reinstall the application from your mobile device?

•How about trying a different account in the app, did the issue re-occur?

•What is the mobile device type and OS version that you're using?

We're looking forward on your response. We appreciate your cooperation.

Regards,

Levi
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Anonymous

2013-05-22T03:09:14+00:00

You have got to be kidding me.

MS is giving augoresponses to this issue after a month?

Someone needs to hold someone accountable for the problem AND the way they are handling it too!

Hi Nicholasgig,

Welcome to the Microsoft Community forum. I'm happy to assist you on the problem with your Outlook.com app constantly asking for re-login. Did you already tried to uninstall and reinstall the application on your mobile device? How about trying a different account in the app, did the issue re-occur? Please also provide the mobile device type and OS version that you are using.

I have also provided a private message where you can upload the logs. Please make sure that you are signed in to this website to see the private message notification link.

We look forward to your reply.

Thank you!
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Anonymous

2013-05-22T02:39:43+00:00

logs are in a private reply.
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Anonymous

2013-05-22T02:20:32+00:00

Hi Nicholasgig,

Welcome to the Microsoft Community forum. I'm happy to assist you on the problem with your Outlook.com app constantly asking for re-login. Did you already tried to uninstall and reinstall the application on your mobile device? How about trying a different account in the app, did the issue re-occur? Please also provide the mobile device type and OS version that you are using.

I have also provided a private message where you can upload the logs. Please make sure that you are signed in to this website to see the private message notification link.

We look forward to your reply.

Thank you!
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