Outlook.com App Frequently Prompts For Re-Login

Anonymous

First of all, I want to say that I was excited to see the new rebranding. I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app. I have push notifications enabled, and am frequently being told that my account requires re-login. I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password. I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field. It then accepts my login, where I am prompted to choose permissions, then it takes me to the app. Though it was happening every time at first, it's since started only happening about half the time. So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app. But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

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62 answers

Anonymous

2013-09-09T00:26:08+00:00

Hi shawn in Seattle,

Welcome to Microsoft Community forum. It seems that you're also having the same issue on Outlook.com app prompting you to relogin. Please note that this issue is case to case basis for each user and that there are several factors that might caused such issue.

For investigation purposes, have you enabled the two-step verification on your account? If yes, you will need to have an app password to access your account when using a mail app from your mobile device. In order to rectify this issue, please create a new app password for your account. For more information, you can refer to this article: App passwords and two-step verification.

If issue persists, please confirm if issue also occurs on a different account on your Outlook.com app. Were you able to access your account using your phone's default mail app? Also, what is your mobile device type, name and its OS?

We're looking forward on your response. We appreciate your cooperation.

Thank you.
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Anonymous

2013-09-08T05:39:30+00:00

I have been waiting months for a solution. If I hear one more sorry you are frustrated, please allow us to ignore this issue Im gonna **** puke. Been with hotmail over 15 years and am one inch away from ditching them forever. Fix you **** app or loose you customer base.
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Anonymous

2013-08-28T13:57:35+00:00

Hi shrygpta,

Welcome to Microsoft Community. I’m happy to assist you with your concern, about Outlook.com app requiring your to login again while you are logged in to your account using your mobile device.

I understand your frustration regarding this matter, we are here to help you and we will do our best to get this issue resolve for you. May I ask if this is also happening to a same mobile device even when using a different account? Does the issue still persist if you remove the account and re-adding the account from the app? Can you tell us when was the last time it work?

Can we also have the log files of your Outlook.com app? We need that log files to investigate what's causing this issue for you. Also please provide us the mobile information of your phone. Kindly upload the requested information in the private message area.

I've provided a private message where you can put the requested information. Please make sure that you are currently signed in to view the private message and reply on this post to notify us. The conversation in the private message area is secure. Only you and our moderators can view it.

Note: You can open the private message by clicking the red link above your post that says

"You have a private reply to this message. Click here to read it on our secure private messages section."

We are looking forward to your response and to the answers to our question.

Thank you.
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Anonymous

2013-08-28T09:46:33+00:00

I see that i have also been infected with this problem...and i have tried different phones...different networks by different carriers....but nothing seems to be the perfect solution.

Please post some sensible solutions....

Telling every person that you try reinstalling and trying out different networks can't just simply work out!!!!!

I have been a hotmail patron since a long time...I used to recommend it to everyone..But now there is no chance i am recommending this to anyone after reading this long post which has been going on for months and still the developers can't see a solution.

Sorry MS....but you seem to be dying..... :((
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Anonymous

2013-08-27T21:46:00+00:00

Hi OwenThomas75,

We understand your frustration about the Outlook.com app requiring for re-login. Let me assist you with this.

At this point, can you confirm if the same issue would persist if you configure a different account on your mobile phone using the Outlook.com app? If yes, then we will be asking for the mobile logs so we could investigate further.

You can post the logs on the private message that I have provided. I also included the instructions on how to get the mobile logs. Please make sure that you're signed in to this forum to view the link.

Note: You need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private message section” or by clicking the “Private Messages” tab.

If you have further questions, please do not hesitate to post back.

Regards,

Johayber T.
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