Outlook.com App Frequently Prompts For Re-Login

Anonymous
2013-04-23T23:55:07+00:00

First of all, I want to say that I was excited to see the new rebranding.  I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app.  I have push notifications enabled, and am frequently being told that my account requires re-login.  I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password.  I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field.  It then accepts my login, where I am prompted to choose permissions, then it takes me to the app.  Though it was happening every time at first, it's since started only happening about half the time.  So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app.  But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-04-24T14:24:01+00:00

    I am having the exact same problem.  I will log in, it works for a few hours, then it asks me to re-login again.  I have uninstalled, rebooted, installed again.  It still asks me to re-login after a few hours.

    I have a Samsung Intercept VM670 with Android 2.2.2

    Update:

    Here is what I think happens.  I uninstall, reboot, reinstall, login.   When I get the first new email since reinstalling, then it asks me to re-login.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-04-24T13:10:20+00:00

    I too am having the same issue.

    I login successfully and the app works fine for a few hours. Then i will see a notification on my phone saying "Account XXXXXXX requires re-login". I re-enter my username and password, it works again for a few hours and then the prompt returns.

    Re-installing does nothing.

    Help!

    Was this answer helpful?

    400+ people found this answer helpful.
    0 comments