Outlook.com App Frequently Prompts For Re-Login

Hi everyone,

Thank you for provding a detailed description of your issue regarding the Outlook.com app prompting for re-login.

To help us in the investigation, please provide the logs of your app. Refer to the steps below:

1.Start Outlook.com's app

2.In the message list view, click the "..." in the bottom right of the screen

3.Tap the "Settings" option

4.Tap the "General" option at the top

5.Scroll down and tap the "Support tools" option

6.Tap "Log level" and choose "Fine trace"

7.Delete/Remove the account and sign back in.

8.Go back to support tools

9.Tap the "Send logs" option

10.Email the logs to an accessible email address.

11.Log in to that email address and download the attachment.

After getting the logs, upload it on the private message I've created for you.

Note: You can open the private message by clicking the red link above your post that says "You have a private reply to this message."

@a_c_967

To answer your inquiries,

1. It's possible that using a long password when accessing/setting up your account  may have caused the issue due to mobile's character limits.

2.  Yes, "using another account" means setting up a different Outlook.com account for testing purposes.

3. Since you're using your phone's network, I suggest that you try connecting to the Internet via Wi-fi and see if issue will persist.

In addition, please also provide your app's logs for further investigation.

Regards,

Levi

I am having the same issue. On my Galaxy Note II (intl version)

I have two outlook accounts that are doing the same thing

I have uninstalled and reinstalled the app.

This is happening on wifi and my 3g connection.

This is almost bad enough I am thinking of uninstalling the app until this issue is resolved.

Hi a_c_967,

 

We appreciate your time in posting to our forum. I am more than happy to assist you with your concern about authentication issues with Outlook.com app.

 

I understand how frustrating it is to be having this kind of problem. If the issue persists, please try changing your password online (to a shorter one) and then try login in again. Using another account will help our investigation as well. This will help us determine if the issue is account related or not. Also try using a different internet connection on your phone for isolation. We also like to ask your phone's model, OS and OS version.

 

If you have other questions, please do tell us and we will answer them for you.

Thank you.

Thank you for your reply to my comment. I'm afraid your reply prompts more questions from me:

1. Are you saying that having a long password might be the cause of the issue? Or are you suggesting that to make this Microsoft app problem less of a hassle? I'd rather see Microsoft fix the problem.
2. I'm not sure what you mean by "using another account." Are you suggesting I set up a separate Outlook email account for testing purposes?
3. With regard to using a different Internet connection, I'm not sure what you mean. I'm not using wifi; I'm using my phone's network.

I am using an LG Optimus V phone, running Android 2.2.1.

By the way, I have also tried going back to the old Hotmail app, which worked fine, but after uninstalling the Outlook app and reinstalling the Hotmail app, the only option Hotmail gives me is to upgrade to Outlook app. So if I want to read my Outlook email on my phone, I have to deal with this log-in re-authorization problem.

Hi a_c_967,

 

We appreciate your time in posting to our forum. I am more than happy to assist you with your concern about authentication issues with Outlook.com app.

 

I understand how frustrating it is to be having this kind of problem. If the issue persists, please try changing your password online (to a shorter one) and then try login in again. Using another account will help our investigation as well. This will help us determine if the issue is account related or not. Also try using a different internet connection on your phone for isolation. We also like to ask your phone's model, OS and OS version.

 

If you have other questions, please do tell us and we will answer them for you.

Thank you.

I am also having the same problem... Not as often as person above by sounds of things. Doesn't seem to matter what type of phone etc... This must be the app for so many people to be having this problem from what I've read

Hi a_c_967,

We appreciate your time in posting to our forum. I am more than happy to assist you with your concern about authentication issues with Outlook.com app.

I understand how frustrating it is to be having this kind of problem. If the issue persists, please try changing your password online (to a shorter one) and then try login in again. Using another account will help our investigation as well. This will help us determine if the issue is account related or not. Also try using a different internet connection on your phone for isolation. We also like to ask your phone's model, OS and OS version.

If you have other questions, please do tell us and we will answer them for you.

Thank you.