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First of all, I want to say that I was excited to see the new rebranding. I was so impressed that I switched my main email address to an Outlook.com addy.
That said, I'm having a glaring issue with the new Outlook.com Android app. I have push notifications enabled, and am frequently being told that my account requires re-login. I'm seeing this several times a day.
An added occasional issue occurs when I put in my address and password. I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field. It then accepts my login, where I am prompted to choose permissions, then it takes me to the app. Though it was happening every time at first, it's since started only happening about half the time. So I might have to chalk that up to fat-fingering my password out of frustration.
I've never had this problem with the stock email app. But I would rather use the Outlook.com app and take advantage of its extra features.
***Post moved by the moderator to the appropriate forum category.***
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
"1. It's possible that using a long password when accessing/setting up your account may have caused the issue due to mobile's character limits."
I don't buy this. My password is 8 characters, which if I am correct is the minimum required. Changing our password is not a resolution.
I am having the same problem on my Huawei Mercury smartphone. I've tried to re-login, then uninstalled and installed the Outlook app, but a few moments after successfully validating my credentials, I got another warning requiring me to re-login. I can't even compile the log per the moderator's instructions because I can't even log in. The moment I log in, I get the famous "Account xxxxx requires re-login".
Please help!
I am having the same problem.
Do you want to see my logs?
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Hi a_c_967,
We appreciate your time in posting to our forum. I am more than happy to assist you with your concern about authentication issues with Outlook.com app.
I understand how frustrating it is to be having this kind of problem. If the issue persists, please try changing your password online (to a shorter one) and then try login in again. Using another account will help our investigation as well. This will help us determine if the issue is account related or not. Also try using a different internet connection on your phone for isolation. We also like to ask your phone's model, OS and OS version.
If you have other questions, please do tell us and we will answer them for you.
Thank you.
It sounds like you have no idea what the problem is. According to the posts I have read, everyone with different phone types has this issue and we have all tried to reinstall the app. Also cannot get you the logs you want.
This looks like it started in April. My issue just started today. I changed my password on Friday. Can you tell us what Microsoft is doing on their end to fix this problem? I will no longer be able to access my hotmail account if I have to constantly log in.
By the way, after I re-log in, it will download a few emails, and then it errors out again, prompting for my password.
I can access this account online from my PC and from the browser on my phone, just not with the app. In the Google play store, your reviews are 28,000+ suggesting that you need to fix your app.
It is the app. Please fix it.