Outlook.com App Frequently Prompts For Re-Login

Anonymous
2013-04-23T23:55:07+00:00

First of all, I want to say that I was excited to see the new rebranding.  I was so impressed that I switched my main email address to an Outlook.com addy.

That said, I'm having a glaring issue with the new Outlook.com Android app.  I have push notifications enabled, and am frequently being told that my account requires re-login.  I'm seeing this several times a day.

An added occasional issue occurs when I put in my address and password.  I am told that I've attempted to login with an incorrect password too many times, and am prompted to do it again, this time with a required CAPTCHA field.  It then accepts my login, where I am prompted to choose permissions, then it takes me to the app.  Though it was happening every time at first, it's since started only happening about half the time.  So I might have to chalk that up to fat-fingering my password out of frustration.

I've never had this problem with the stock email app.  But I would rather use the Outlook.com app and take advantage of its extra features.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2013-05-02T23:32:49+00:00

    Hi a_c_967,

     

    We appreciate your time in posting to our forum. I am more than happy to assist you with your concern about authentication issues with Outlook.com app.

     

    I understand how frustrating it is to be having this kind of problem. If the issue persists, please try changing your password online (to a shorter one) and then try login in again. Using another account will help our investigation as well. This will help us determine if the issue is account related or not. Also try using a different internet connection on your phone for isolation. We also like to ask your phone's model, OS and OS version.

     

    If you have other questions, please do tell us and we will answer them for you.

    Thank you.

    I am also having the same problem... Not as often as person above by sounds of things. Doesn't seem to matter what type of phone etc... This must be the app for so many people to be having this problem from what I've read

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  2. Anonymous
    2013-04-30T19:49:48+00:00

    Hi a_c_967,

    We appreciate your time in posting to our forum. I am more than happy to assist you with your concern about authentication issues with Outlook.com app.

    I understand how frustrating it is to be having this kind of problem. If the issue persists, please try changing your password online (to a shorter one) and then try login in again. Using another account will help our investigation as well. This will help us determine if the issue is account related or not. Also try using a different internet connection on your phone for isolation. We also like to ask your phone's model, OS and OS version.

    If you have other questions, please do tell us and we will answer them for you.

    Thank you.

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  3. Anonymous
    2013-04-28T07:14:49+00:00

    Hi DerrickIsoka,

    Thank you for informating us that you're also encountering the sign in loop problem in the Outlook.com app. Let me assist you with it. Please specify when did the problem started. Also, have you tried reinstalling the app? If not yet, then please do so. Trying a different internet connection would also help us isolate the cause of the problem.

    We look forward to your reply.

    Regards,

    Raymond

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  4. Anonymous
    2013-04-27T05:01:03+00:00

    Hi everyone,

     

     

    I understand your trouble syncing your account using Outlook App. This issue normally occurs due to bad caches and bad settings after the update. As an initial troubleshooting, you need to clear your mobile cache, reinstall Outlook App, and reconfigure your account. If your email app supports Exchange ActiveSync and you need to configure it manually, use the following settings:

     

    · Server address: s.outlook.com

    · Domain: <leave empty>

    · User name: Your email address

    · Password: Your password

    · TLS/SSL encryption required: Yes

     

    If you have other clarification, please don't hesitate to post. I'll try my best to help you with it.

     

     

    Thank you.

    This doesn't help since using the outlook.com app doesn't allow you to configure the settings. If it can, I can't even login at the moment to change the settings with the consistent loop.

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  5. Anonymous
    2013-04-24T14:24:01+00:00

    I am having the exact same problem.  I will log in, it works for a few hours, then it asks me to re-login again.  I have uninstalled, rebooted, installed again.  It still asks me to re-login after a few hours.

    I have a Samsung Intercept VM670 with Android 2.2.2

    Update:

    Here is what I think happens.  I uninstall, reboot, reinstall, login.   When I get the first new email since reinstalling, then it asks me to re-login.

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